Rooms To Go Outlet — Local services in Brookshire

Feedback for Kristina, Outlet Merchandise Manager:

Here's a little tip: interrupting customers while they're asking a question isn't exactly a masterclass in marketing. Sure, you already know the answer, but shockingly, customers still like to feel heard.

Patience and respect are always in style, and believe it or not, every customer matters—even when you're busy. So, let people finish their sentences, put on your best "I care" face, and remember: that's how you earn your paycheck.

Oh, and thanks for the fabric cleaner. We didn’t actually need it, but it was our way to get you to spend a whole twenty seconds on us—answer a question and even offer a solution. Consider it a free customer service training, Kristina. You’re welcome! You’re a manager,...

Visited on Saturday and noticed that most of the outlet items were in poor condition — heavy scratches, rips in the corners of sofas, and partial sectionals. We did find two electric chairs we liked, even though their colors didn’t match perfectly (likely why they were in the outlet).

We left to think about it, but later called back to say we had a trailer and were on our way to purchase them. That’s when we were told the chairs would not include the remotes (a $25 item). That decision cost them our business.

We ended up going to America’s Warehouse instead and furnished our ENTIRE home. Highly recommend stopping by America’s...

Delivery had missing hardware. Installers reported it to Customer Service with me when discovered and was told it would be "overnighted". Almost a month later I ended up buying my own damn hardware from homedepot to put the thing together. I paid for 5grm to deliver and setup. I had to provide the missing parts and set the thing up myself. Rooms to go won't give me the money back for...