Anderson Ford Bullhead City — Local services in Bullhead City

Updated service visit September 8, 2022. Always great service. In and out in a reasonable time. Fordpass points taking care of service charge. Thank you for the fine service. Updated Service Visit Oct 5, 2020. Taking a vehicle to a dealership is something I normally dread.  Not at Anderson Ford.  The dealership continues to be exceptional in every way. I observed Superb Employees exhibit care and concern for every customer during the 1 1/2 hours it took for my service.  Jayden in service is an exceptionally fine young man.  While at the dealership I renewed an acquaintance with my sales rep Jon Thomas, and met another young sales rep Adrian.  Here's what makes Anderson Ford exceptional,  Customer Care, and attention to detail, no matter how small.  I mentioned to Adrian that I had problems with android auto navigation verbal directions.  He suggested after service pull around front and he would take a look at the problem.  Well, before it was FIXED, 3 sales reps were reviewing the problem, and I left with android auto working like it did when I first drove out of the dealership a year ago.  We don't know what fixed the problem, but 3 heads proved better than one old feeble one.  Additionally, discovered a minor defect in the dash cosmetics.  I mentioned it to Jayden when I picked up the Explorer from being serviced.  He scheduled an appointment fo have it checked under the new car warranty.  I may sound like a commercial, but after a year and 2 service events with Anderson Ford.  They do business right, and it's a pleasure to write this type of review.  I appreciate great business practices, and Anderson Leadership and Management has to be exceptional in order for ALL of their employees to exhibit outstanding customer service skills.every day.  Every customer has to feel as if they are the only customer Anderson Ford has, as all customers are treated with exceptional care and concern for their issues.  Definitely a Business constantly working hard to earn repeat business.  I have bought a new vehicle every 30-36 months over the last 10+ years,,,,Anderson Ford definitely will hopefully have many more opportunities to win my new car repeat business.  Although, a caveat,,,,,I really like my 2019 Ford Explorer.  Thank you Anderson Ford for your attention, I really do appreciate your hard work and customer commitment.  I don't dread taking the Explorer in for service.  Simply, Thank You.

Update, April 17, 2020: First oil change, arrived an hour before Appointment, Alisha got me in for the for the change early. Also, Marisol was able to get my new vehicle points added to my Fordpass which I was unable to do for 6 months. I consider Anderson Ford an Exceptional dealership. They really care about the job they do for their customers after the sale. Alisha and Marisol are conscientious, professional and courteous. Fine young employees that represent Anderson Ford very well. Any dealership could well emulate Anderson Ford in all respects in the manner in which business is conducted. Thank you for doing a great job for me. OBTW, thank you for the courtesy car wash of the Explorer John.

October 2, 2019. Negotiations are always difficult, Jon Thomas was outstanding to work with throughout the process. The final process ended with an agreement reached by telephone. Jon was well informed, related accurate and timely information. Joshua, Mark and Heather were professional, courteous and friendly. Anderson has an excellent reputation. The final deal we reached by telephone was completely honored when we arrived at the dealership. There were no surprises, no fuzzy math and their integrity is unquestionable. The final positive part of the process was Heather obtained an interest rate that was lower than the preapproved credit union rate. Anderson is a top notch dealership with highly qualified sales staff. I will not hesitate to do business with Anderson in the future. Very satisfied customer with pricing, and financing Good job folks and thank you for the manner in which you conduct...

My experience at Anderson Ford has been so frustrating. I have an F-250 and a Ranger. I have had some issues with the F-250. I can’t blame the dealership for the issues with the truck as that is a Ford problem, but I am frustrated with the lackluster way the dealership has handled the issues. You would think the Ford dealership is the best place to have your Ford truck serviced. It isn’t.

My first problem with my 2021 F-250 was the dreaded “death wobble”. This is a serious and life threatening issue. My truck was bone stock with factory tires and no lift. It had about 20,000 miles on it at the time. Sometimes when I would hit a bump on the freeway at around 70 mph the steering would go crazy and make the truck impossible to control until you slowed down to about 40 mph. Not a comforting feeling at freeway speeds. It is disappointing that the engineers at Ford haven't sorted this out after making trucks for so long. It is even more frustrating to take truck to the dealership and get zero traction on finding a solution. I explained the issue was only at freeway speeds. I was told by the service manager they could not duplicate the problem. They only tested the vehicle on roads in town and never at the speeds I told them the issue occurred at. I asked the service manager to look at installing an aftermarket steering stabilizer. He would not return my calls. It seemed to me that they are more concerned with not admitting that there is a fault that might open up their liability than fixing a well known and well documented problem with these trucks. They seem to be working to hide Ford’s liability rather than fix their customer’s safety concerns. This is sad. Fortunately the aftermarket has a fix. After installing a beefier steering stabilizer my problem has been resolved. I trust the dealership to be the expert on my Ford, but the aftermarket seems to be the expert in this case.

My second problem with the F-250 was a intermittent whining/whistling noise. It grew worse and worse. I’m not an automotive technician, but I do know my way around under the hood. I looked at the truck and I strongly suspected the idler pulley. There was a bunt smell and the pulley was hot to the touch. I took my truck to the dealership and pointed out what I suspected as the problem to the service advisor. I assumed he would pass this information on to the mechanic and they could verify my diagnosis and replace the pulley and get me back on the road. If I was incorrect in my diagnosis I trusted they could find the real issue and fix it. However, once again, they could not find anything wrong with my truck and gave it back. In my frustration I took it to my neighbor who is a boat mechanic and he pulled the idler pulley for me. The bearing was throwing out grease and there was an obvious and significant amount of wobble in the pulley. The dealership clearly did not even look at the pulley as I had requested. This wasn’t a complicated problem and it wasn’t hard to fix. Further, I had pointed the service advisor in the correct direction. Why is it my boat mechanic neighbor can do in a few minutes what the Ford dealership could not do at all?

Even trying to get your truck in for a basic oil change is a nightmare. Expect to make multiple calls and leave multiple messages before getting an appointment. I have given up and I now take it elsewhere to have my maintenance work done.

In conclusion, Anderson Ford is not your best choice to get your vehicle serviced. They haven’t proven themselves competent at the most basic levels of customer service or mechanical know-how. Twice now they haven’t listened to my complaints, and twice they were unable to fix the problems I have had with my Ford. I can’t even get an appointment to get an oil change. In each instance I had to look elsewhere to find a solution. I hope that in the future they can get their act together but until they do I will be...

I just purchased my second vehicle from Anderson Ford in Bullhead City. AZ. I was so happy with them when I bought my Ford Explorer so when it was time to make a change I never hesitated to go back. My service advisor is GREAT! In fact, by accident I saw Nick and shared the news. He knew exactly who I was and was happy for me with this new purchase. We went our separate ways with a "See you in 5000 miles". My husband and I stopped at Anderson Ford just to browse. I was still trying to make the best decision if purchasing a new vehicle was the best choice financially. Adrian met us at the vehicle that immediately caught my eye. He was so helpful in answering all of our questions. If he did not have an answer then he researched our question to find an answer for us. We left the dealership that night not sure yet what we wanted to do. The next day Adrian contacted us to advise the answer to our biggest question. Business purposes required our new vehicle to meet a certain weight. He had the day off so he contacted his co-worker Bobby who arranged for us to meet Tony so that we could test drive this potential new vehicle. Although this was Adrian's day off he kept in contact with us throughout this entire process. Tony was also great to work with. He showed us everything about this new vehicle. We made the decision to attempt purchasing. Tony walked us through this process. While we were waiting for the best offer they could provide Bobby who I had talked to earlier in the day came to our table to introduce himself. Tony came back with the offer; however, the interest rate was disappointing. I asked for them to keep looking. Tony and Ray, finance manager, brought us the best they could offer which included 1% less on the interest rate. Big purchase so we decided to think on it. Tony and Adrian contacted me the next morning to see what they could do to make this work for us. Adrian and Tristan, finance manager, presented their very best offer. We agreed to purchase a 2025 Ford Expedition Platinum Max and we could not be happier. Adrian accommodated our need to meet after work and he even stayed past closing including driving one of our vehicles to our house for us. He was so thorough explaining the many features on this vehicle. Heather in the finance department made signing financial docs easy to understand and so quick. We worked with her when we bought the Explorer and the experience was even better this time around and the first time around was perfect! I could not be happier with this entire experience. It was not hours at the dealership. A very smooth experience. I drove my new car home last night and Adrian has already called me today to see if I had any questions that he could help me with. Technology can be difficult at times so I was grateful for that call. I mention the names that were all involved to make this happen because they really worked as a team at Anderson Ford. Adrian went above and beyond to earn my business as a returning customer! Thank you...