Wayne's Appliance — Local services in Bullhead City

I had an issue with my defrost timer on my fridge. I called Wayne's and asked if they had the part without even asking for the model number they stated they had it and it would be $20. I look online at pricing and it is about mid range for the part (at this point I think the part is new since they never stated it was a used part). If you call them out I would double check that the parts are new and not used parts that they are selling at the same price as new parts. I buy the part anyway since I need the fridge to work, upon removing the defrost timer I notice that it has a ground wire that the new part does not have a post for and the unit on the back is larger. I am thinking that the new unit is self grounding due to better ways of doing things.

I go back down to Wayne's to confirm this and to double check that I have the correct replacement part before I cut the ground wire off (had to cut it since the compressor grounds to the same place). I go in and the woman in the office tells me that "He is out on calls". I can understand this so I ask if she knows when he will be back so I can come back and ask him. Again she says "No", I then ask if she can call him then, again she says "No". I then ask if I can leave my number and she says "No". It wasn't until I said to her "Lady I know your busy watching T.V. but maybe you could take 5 min and give your paying customers some customer service" that she took my phone number. Then she informed me that I was talking to the business owner which appalled me even more. I let her know that she was a horrible business owner. I wish I would have read the reviews, I finally called A plus Appliance Service and they confirmed that yes I needed to just cut the wire which they did not have to do since I bought the part elsewhere (I wish I would have though it was $10 more but it would have been brand factory...

I contacted Wayne's Appliance in hopes of getting our Whirlpool side by side refrigerator repaired. The initial service call was timely and that's where anything that could be called good service ended. Norm said the fan needed to be replaced and proceeded to order the part. Over the next few weeks (even after he said the part was in) repeated promises to fix our refrigerator were not kept. This is a high end rental condo and we had a monthly rental client coming in September 30. But eventually, he finally got in and replaced the fan and told us everything was working. We then paid him for the work. Imagine my distress when our guests called on arrival to say everything was beautiful except that the refrigerator wasn't working! At all!! I calmly called Wayne's and talked to a gentleman and politely expressed my dissatisfaction. He promised to immediately call Norm who was out on a repair. Still I had to call them back. He said Norm would try to get by later today. I could see there was no sense of urgency and I could not imposition our out of state guests further. I then called Upton Appliance and purchased a new refrigerator to be delivered the next day. I called Wayne's back to tell them what I had to do and that I would like to hear from Norm. I have never received the decency of a phone call. Never have the words "buyer beware" been truer when you deal with Norm, Fran and Wayne's Appliance! I wasted over $200 for nothing! They are all about taking your money and not delivering any value in return based on our...

Called Fran about 5 weeks ago about our dryer not working. Gave her the fault codes after an annoying phone call. Said she would order the parts .. 2 week's later we called to see what's up. . Fran didn't even remember talking to us at all!! Went through the process again, model # fault codes ect. Ordered the part's again. Another week went by called and asked what's up? Fran had no concern at all and would have Norm call us.. 2 more days went by and Norm showed up un announced in the late afternoon. The part ordered in hand. Installed the part and Bam Washer don't work! Now after 2 more failed attempts and a week and a half later... nothing .. I called Fran yesterday explained my dissatisfaction and offered one more chance to get it right.. You guessed it no response. Called again this AM 9:30ish Sounded like I woke her up, once again no concern. . Moral of this story. . Call someone else if you want your appliance repaired, and save yourself this totally unprofessional...