Istanbul Furniture Burlington NJ Turkish Furniture Store - Istikbal Furniture — Local services in Burlington

If you don’t need any after-sales service or support, this store is fantastic. The staff are truly professional — very presentable, excellent at what they do, and incredibly polite. Kudos to them, and my sincere thanks.

However, when it comes to after-sales service, the experience was an absolute disappointment. Writing all the details would be tedious both for me and for anyone reading this, so let me just summarize: their communication skills are poor, and the technicians they send to your home are rude and unprofessional.

Here’s just one example to illustrate: When I politely asked them not to enter my home wearing the shoes they wore outside, they lectured me about how it would be “a serious safety hazard” and “against work safety regulations” — even though they were wearing nothing but cheap fabric sneakers with foam soles.

The assembly/service team is so uninterested in actually solving problems that they’ll tell you, “This part needs to be serviced — we’ll make a note, and the next crew will take care of it,” only to leave you waiting for weeks and then show up again without actually fixing the issue.

When we purchased our furniture, the process took a few months, and during that time we stayed in constant communication — thank you to the sales staff for that. We even told them that our house is three stories tall and shared the real estate listing with them to make sure the delivery and assembly would go smoothly. And yet, at the end, the store’s management claimed, “Nobody ever told us your house had multiple levels.”

In short, there are many more things I could say, but it’s simply not worth the time. The disappointment I felt with the after-sales experience is what prompted me to leave this review here.

Special thanks to Ali, the sales representative — he never once lost his professionalism. I truly hope the store’s management could take a lesson or two from him.

For potential customers: If you care about customer service, the quality of support you receive, and how the store handles issues that may come up after you’ve made your purchase, you should think twice before choosing this store. Especially considering that they only come down to South Jersey once every few weeks just to do service calls… the...

It was a pleasant shopping experience. Since I’m having a challenging pregnancy, I made all my purchases online without visiting the store in person. I bought two bedroom sets, a living room set, and a dining room set.

The delivery time took a little longer than expected, so I’d give it 4 stars. I started making payments on December 4 and completed them on December 15. The items were delivered to my home in two shipments, with the final delivery on January 12.

The quality of the furniture, the politeness and sincerity of the delivery team, and the helpfulness of Ms. Yasemin, who always answered my questions, were all...

Gamze and her Team gave me an exceptional service… after Betul gave me all the information online and the directives.. immediately i hit the road to the NJ store.. to physically see , feel and touch the Bed to make sure the picture … I saw online was same. guys it was thesame.. I ordered the king size bed.. two night stands and the dresser. It was delivered in less than two weeks and the mover did an awesome job. Thank you Istanbul furniture .. i am a happy and...