PrimoHoagies — Restaurant in Burlington

I honestly wish we could give zero stars... we have been ordering from them almost every Wednesday for over a month now through grub hub .. normally they take longer than Normal but today was unlike anything we have EVER EXPERIENCED. We ordered our food at 11:00 am through grub hub. Got a notification saying it was in its way and would arrive 1140 which our 20 minute window which we had for a lunch break was at 12:00 noon so it was perfect.. 11:40 came and passed ... than 11:45.. than 12:00 .. than 12:30... than 12:45... than almost one still nothing. And MIND YOU we had constantly been calling the store to check the status because this is beyond ok.. and they put us on HOLD EVERYTIME WE CALLED!! Finally after like the 15th call I said DO NOT PUT ME ON HOLD. Some young kid answered and h explained to him how we have been waiting over an hour, he had no response and just said he can’t get Ahold of the driver for like thirty minutes and he had no solution.. also we asked for a manager he said the driver is the manger.. what a fine establishment.. again he had no answer and the more aggregated we became he started LAUGHING!!! FINALLY after 90 minutes the driver came and Just said “sorry about that” and the food clearly had just been sitting in her car for 90 minutes the cheese was all melted and the turkey sandwich which is normally cold was baked from the sun .. macaroni salad and potatoes salad both hot .. now after all that we were afraid to eat the food that sat out in the sun clearly! Unbelievable .. will never EVER order from here again. By far the WORST dining experience I have...

I see a lot of people saying they received great service but i have to say different in my first experience at Primos. The young lady was very rude and unprofessional. I paid for my order with my card placed my card in her hand and held my hand out to receive it back. And she clearly saw that but placed my card on the counter. But i guess she realized she was wrong and then put it in my hand.0n top of that charged me for 3 cookies but she made it clear to us that they were 3 for 3 dollars but only put 2 in the bag. So i had to come back in and tell her she only put 2 in the bag after she charged me for the three. But then sarcastically says have a nice day. A real cocky attitude to be in customer service. The customer is not always right but should always be respected. Especially when my dollars contribute...

Just had primos for the first time the other day it was so delicious I am ordering tonight. The food was so good but the girl on the phone was very unfriendly I shook it off people have off days yanno I work customer service and know how it is I was also placing a really large order and know that can be stressful mid afternoon on a Saturday etc.. so tonight I placed an order for 3 small sandwiches same girl answered with a very big attitude this time and seemed like I was bothering her by calling.. she snapped and said well it’s going to be atleast 45 minutes to be able to pick up do you still want to place the order I said yes then silence and she yelled OKAY... I apologized and gave my order she said ok and to wait atleast 45 minutes to pick up I said thank you and kind of want to call and cancel...