Crosstown Auto Repair — Local services in Burnsville

My son who is 19 had a break down and left his car in the parking lot at Crosstown Auto as it wasn't drivable. The mechanics said they could look at it for him and he said that if they did he wouldn't pay for it as I have a mechanic that does all of my auto work and his car would be towed away. Crosstown did look at it and quoted him $800 to fix the problem and they wouldn't let him tow his car without paying their fee to look at his vehicle (Remember, my son said that he wouldn't pay this fee). The car was towed to my mechanic and they agreed that he needed some of those repairs although what was missed is that the engine also needed to be replaced. Their mechanic did not look deep enough into the issue and if the car was repaired their we would have been out $800 because he wouldn't have replaced the engine due to the additional $3000.00 cost. I would not recommend Crosstown auto to anyone as they may be good at the little things although when it comes to real repairs they don't seem to be experienced diagnosing these things. By the way - they wont refund the fee to my son even though he never gave them permission to look at his...

Very disappointed! My first visit as a new customer I felt with Cory and Perry owner and manager they were polite and didn't recommend more than I needed however the new employee (young man) took all day and was just a ball joint replacement I watched and noticed they don't use the proper tools such as a hydraulic "press" they used a torch and hammer something a back woods garage might use not an ASE certified shop at 150 an hour btw the shop was empty and not busy what stop ever however I felt it may have been isolated unsatisfactory service so given the second visit different vehicle I Was told a hose replacement would cost 900 dollars and take 5 days when the part was in stock! I left taking my business elsewhere. Furthermore to add to it I I was left cleaning grease off my interior driver A pillar and found a fresh dent scrape on the driver door. I will never go back to this place and would recommend that you watch closely and do not trust they will take care of your vehicle. If you want to risk it that is ,

I Hope you have...

I have been going to this location for a couple years (since I moved in nearby) and this shop has always been extremely customer focused. Many auto shops I have gone to in the past seem to always find something to up charge for, or recommend as an add-on service at every visit. This is not the case here. I have a decent knowledge of cars myself and I can say that they are always spot on with any diagnosis or work they have done. I recently had them test a drain on my battery, and after the first time when they did not detect it, they said that I could leave it for a few days at my convenience and they would continue to test it at no extra charge. Most other shops would try to scavenge whatever cost they could out of me, trying to charge by the hour or otherwise, so it was refreshing to see a shop willing to go the extra mile like this for their client. They have won my loyalty as my go-to auto shop and I could not recommend anywhere else...