Pure Computer Solutions, LLC — Local services in Cabot

I dunno if they were having a bad day or what, but I was treated like I knew nothing. They asked for my password for no reason. They weren't going into the laptop for repairs, I told them to just look at the arms for the screen because one had broken and I couldn't find the parts to fix it. I understand needing to turn it on to make sure they didn't break the screen, but they had no reason to ask for my password and I made it clear that I didn't want to give them that information, yet I ended up giving them my password, anyways. I'm only giving three star because, again, I don't know if they were just having a bad day or not! But I got my laptop back the next day exactly as I had left it, so. They printed off a picture of the parts I needed so I could find them myself, so...

Submitted a very detailed Facebook messenger request about having upgrades done to my server System For my Home based office. message was read within 24 hours and no response Given. A week later I called them on a Monday to touch base to see if perhaps they were working up an estimate to get the runaround. Larry informed me that they didn’t even have access to their Facebook page or manage it and it was only there so people could find them that they did not service systems at customer locations. Very unprofessional responses to my customer Inquiries and based on the services the companies web page claims...

I can’t be more grateful I found Pure Computer Solutions. They are professional, helpful, caring. Rob was extremely nice and explained to me exactly what was wrong with my laptop, not just the fact that it was in Spanish and took him a bit longer to figure out the difference with the keyboard. He didn’t try to oversell anything I didn’t need but did give me some recommendations.

I really appreciate the hard work you put into fixing my laptop, your honesty and efficiency.

Great friendly customer service....