Spec Tec Computers — Local services in Cadillac

Very displeased with the work this company did. We had an iPad Air with a shattered screen and took it to Spec Tec to have the screen replaced. They replaced the screen, but didn't center it properly, so that when it was put back in the case, the case pressed against the volume buttons. The off-center positioning of the replacement screen also caused the home button to stop working and a quarter of the screen no long registers touch. The iPad actually worked better before the "repairs" - it was in a case, so was still usable even with a broken screen. Now the home button and a quarter of the screen don't work at all.

After several phone calls, Spec Tec finally responded and promised they would replace the screen (theoretically properly this time), thus fixing the problems that weren't present until after they "fixed" the screen. They told us they'd call us when the replacement screen came in. Well, it's been over a month, and still no call, and we still have a broken iPad. So I guess we'll be paying for someone else to fix the screen, and recommending that you find someplace else to go for your electronics repairs. Because if they can't even properly replace an iPad screen, a task that I'd think would be fairly simple for someone who's in the computer repair business, I CERTAINLY wouldn't trust them with a more...

Jason spec has had my laptop for about 2 years now. Everytime I contact him to see if I can get it back, he tells me "It's not a good time! I'm busy! I have stuff going on!"

I understand....people have stuff going on from time to time. But if your running a business,you have to take care of your customers. ESPECIALLY if you have their property and make it very difficult to get back! Who does this! I was looking into taking legal action to get my laptop back, but the filing fee for the affidavit would cost as much as the repairs for my laptop. If he contacts me so I can get my laptop back, I'll consider taking down my post.

I'm appalled. You might never see your property again if you take...

Nice enough to take my iPad, then I didn’t hear anything again. Took my number to call me when it’s finished, saying it would likely be the next day, as I took the new part along in.. but I never heard back from him. Kept calling about pick up, but no answer, I even stopped in once during open office hours, no one was there. Hoping he didn’t steal my iPad.I keeping hoping he has a really good reason, to elicit this behavior, but the least he could do is respond. I really don’t want to have to report him. But I will if I don’t hear back from him very soon. I’m a homeschool mom and I depend heavily on my iPad. I need it back, now! It’s...