Boondox Motorsports — Local services in Caledonia Charter Township

BUYER BEWARE: I purchased a car from this dealer in the last two weeks.

First of a few things, the process was ridiculously slow. I provided my own financing through USAA and had a dealer funding request form that they were to fill out and fax in. USAA would have money in their account within 24-48 hours. THEY REFUSED to allow the deal to progress, or me to take the car, until they had the full balance IN THEIR ACCOUNT. Never before have I experienced this with a dealer. It's a standard dealer promissory note. But this was not good enough. This made me make several trips 30 miles each way to their dealership. They did finally, after a lengthy discussion and threat to cancel the entire deal, allow me to take the "new" car on a dealer plate since my insurance had already been changed over for the day the deal was expected to be completed.

Second, I put new tires on the "new" car almost immediately after delivery. I officially took delivery of the car on the 6th. The tires were put on on the 8th. I went to have the car's wheel alignment verified at a local shop that I trust and the mechanics REFUSED to do the wheel alignment due to defective parts in the rear tie rods (odd fact about Ford Flex, Explorer, Taurus and Edge cars.)

I contact the dealership and bounced through several people and phone calls over several days (always being promised I'd be called back within a short amount of time that never happened) and was ultimately told they were NOT going to fix the car. This is in the first week of taking delivery. They also CLAIM to have a mechanical inspection process, yet the number of inspection points I was verbally told varied from 40 to 70 and 77...so who knows for sure what is (or is not checked) based on who you were talking to and what the topic of issue was.

To seal the deal, Dan told me I'd be given a full warranty for the life of the car, anything lubrication related would be fixed at their cost for the lifetime of my vehicle ownership if I'd just agree to purchase the car at the numbers specified. I SERIOUSLY QUESTION their integrity on this matter should it present itself based on my first mechanical issue after delivery was brought to their attention.

I've been buying cars for over 35 years and never had such a pain in the * process in buying a car. I should have just walked away, but I do like the car. I just hope, in the long run, it isn't going to be a garage darling costing me a lot of money.

Other people seem to have better experiences than I have, or so stated in reviews. This is the gist of what my experience was like and my dealings with Dan "the dealership consultant," Todd "the manager" and Alan "the assistant manager/finance guy" and whatever the name of their money lady/wife is. "Salesman" Dave was the most trustworthy in my eyes at this point. Or at least the one who appeared to care the most.

Bottom line...this is MY experience with them. Other people seem to have entered different comments. Thus, the OLD BUYER CLICHE' of CAVEAT EMTOR...buyer beware...would be prudent if one chooses to enter this dealership lot and engage in conversation with its staff.

At this point, I wish I had paid closer attention to my instincts and may regret this action going forward. Only time will tell. But they did clearly REFUSE to fix an obvious problem experienced in just the first week of taking delivery of what was alleged to be an "inspected (and implied good condition with no glaring mechanical...

This is long, but BUYER BEWARE. We made our purchase of a Yamaha AR240 in March of 2020 and am posting today July 16 of 2020. We are boat-less still.

The owner, Troy, personally owned this boat - allegedly without issues. One our first test-drive, the oil pressure sensors went off in an engine so we dropped the boat back to Boondox April 6. It was not until June 4, more than a month later without answers and a lot of back-n-forth, they called us into the office (where they called witnesses to be present, which made me feel very uneasy) and asked us if we had left a cover off (basically insinuating these problems could be our fault, but we did our best not to take offense and give them time to make it right) because 1 of the engines blew. Troy personally ASSURED us he would make it right. The ONE ask I mentioned to Troy is to communicate.

That was June 4. During this process, Mitch and Boondox ordered the wrong boat cover twice. When trying to get Mitch to fix it, Mitch made us do it ourselves. I drove to Kalamazoo to swap for the correct cover at Leaders marine, myself because Boondox did not want to nor care to fix their mistake. Luckily Leaders worked with us sans Boondox.

W/o July 6 (98 days in their possession)- told an engine was coming from Florida and Mitch claims he's "pretty sure" everything is done.

Week of July 13, we ask Mitch to have Troy call us. Mitch says that "I'm not his secretary but I will ask him to give you a call." He tells us he has passed along every message to Troy that Troy "is a busy guy. We ask Mitch for an update on July 13, and 14 with the same answers.

Finally, I call Boondox on July 15 and Tom tells me the mechanic states engine is going in that day. Tom also assures me Troy will call me July 16 after he is returned from Iowa. It is almost end of business day and has Troy returned any calls or messages? Either Troy does not care or Mitch doesn't relay the message. I would think the CEO has an interest in taking care of his customers, so I"m not really sure which statement is more true.

So from April 6 to July 16, we have never been personally contacted by Troy. We've been avoided like the plague. We still do not have our boat. PROCEED WITH CAUTION. If you're one of the lucky ones, your buying process might be "flawless" and customer service "impeccable", but if you're not one of the lucky ones, you will be kicking yourself for not heeding...

My husband and I purchased me a 2009 HD Electra Glide from Boondox Motorsports on 3.3.2021. After months of looking, being disappointed by other dealerships who either lie or treat you less than for being a woman, it was great to find a place that did neither of those. Our sales rep, Tom was great, he responded in a timely manner, answered all of our questions and most importantly to me, never made it seem to matter I was a woman purchasing the bike. Tom and Marco both made sure to talk to me about the bike, not just my husband. They knew this bike was being purchased for me, and made the process feel that way, when most places completely ignored what I had to say and would only talk to my husband. Tom was paitent as I looked at and sat on a couple different bikes, to get a feel of the differences between the models I was looking at, answered all of my questions and talked over any concerns I had. Once I made the decision to move forward with the Electra Glide the great service continued with Marco in finance! This process could not have gone any better, it was well worth the 3ish hour drive to Caledonia! All of the staff at Boondox deserve a huge shout out, Tom and Marco for making a woman feel great about buying a bike, Growley(?) For showing us about the tour pack and talking over some of the other things about the bike with us. This is definitely an A+ establishment that we will recommend in the future! A huge thank you to all of you at Boondox, thank you for making this a painless process and making my first bike purchase a...