D&W Fresh Market — Local services in Caledonia Charter Township

I normally don’t do this, but this specific situation really PO’d me. The other night, I went in to return my cans. Two of the three bottle returns were full/not working and the one that was working was in use, but I assume was not working very well either. A worker came out to help and couldn’t figure out what to do, so she told myself and the other couple there to just count our cans and come up to the desk and she’d give us money for them. Ok! So thats what I did, my boyfriend and I counted them (104) and brought the bag in to let the worker know. Another worker, idk if she was a manager or what, but she comes to help me at the desk and I tell her I have 104 cans here. She tells me there’s a bottle return outside. I tell her they’re not working and I was told to count the cans and come in to get the money. She grabs my bag of cans out of my hands and tells me “I’ll do it for you if you don’t want to” very rudely. I tell her I will gladly do it myself, but the returns weren’t working and I was told by an employee to come in and do this and she did not have to be rude to me. Noticing that the other couple is still trying to use the one kind of working return, she tells me she’ll just give me the money for them and she was only upset because the guy that was meant to be there to fix the machines left early. Ok? So you’re being rude to me because something happened to you that I had nothing to do with? Nice! All of this happened while the employee who told me to count and bring my cans up was standing there listening to the whole exchange and said nothing to help. I did end up getting my money. And the rude employee even misheard me and thought I said 140 cans which I corrected her and told her only 104. I love going to d&w, but that really ruined my experience. I’m not one to ever complain. I’m patient, flexible, understanding, and honest, but i was not going to let that lady get away with being rude to me for doing what I was directed to do by...

I'd like to give them a 5 star, but after my visit on Monday, they don't merit 5 stars. I do self check out because I pay more attention to prices this way. I've had the wrong price ring up once too many times and catch it after I'm home. So, I scanned a package of bacon, which was priced 4.39 on the shelf. It scanned 5.69 instead. Janet called back, and they told her that was the correct price. I walked to the back with Janet to show her that's the price that was displayed on the shelf. She looked and brought to my attention that someone placed the 16oz package on the wrong rack. I showed her that all the packages on the 4.39 rack were 16 oz, not 12 oz, and it appears that's how they were stocked it was not just one or two packages. There was no price on any of the racks that read 5.69. I feel that as a customer, I'm being deceived. Why? Because I went back the next day and noticed that they didn't correct the problem but did refill the racks with the same 16 oz package in the 4.39 shelf. I wonder how long this has been going on and how many customers are purchasing something for a different price than what was on the shelf! I asked for the manager but apparently was not available but Janet said she was the assistant. The meat man was also aware because he came up front while I was checking out. Janet was rude and even asked do you still want the bacon or not? I told her that they needed to honor the prices but she rudely said it's not my fault I've got no control over that. The bacon scanned at the correct bar code and I told her that it may have scanned correctly, but this is hook line and sinker because someone stocked all the 16 oz bacon in the 12 oz bacon rack and there is no 5.69 rack to be seen. Janet or the meat dept didn't correct this even after it was brought to...

Edit: I went in today and they’ve got new shopping carts. Which should be a good thing, but my 2.5 year old can’t sit in them. She’s very tall for so her age and between the store directory taking up space on the front and the very small leg holes, she can’t sit in the cart. I can imagine how difficult this will make it for other parents with multiple children, or who need to bring the bucket car seat inside with them. I’m not a fan of letting her loose in the store, so I’m going to have to drive out to other stores just so i can shop safely.

-Original Review- I'm not the biggest fan of the remodel, the new layout makes you have to backtrack a lot. The prices are also higher than other stores like Target, but it is the only option for this area of Caledonia. You can go into Middleville, or drive out to Gaines. So that is a bummer, but it is what it is.

That being said, you do still get the small town experience. The people who work there are generally kind and helpful, and during my time working there [three years ago, it's been awhile] I met a lot of amazing people. They have also started carrying more local, and diverse items. I am able to find some ingredients that I previously could only get online or by driving all the way into GR, so that's awesome. I do appreciate the expanded gluten free options as well, as a lot of my family members are not able to have wheat, barley, or rye.

Overall, it could be better, but it could be a whole lot worse. I just don't go in when it's busy, because the customers are a whole...