Goodwill Store & Donation Center — Local services in Caln Township

I usually have a great experience when I shop at the store, but today 6/24 3pm.. I was treated extremely rudely!!!

I picked up a lamp that was sitting in the housewares section for a great price! I was so excited to have found an beautiful lamp at such a great price. I continued to shop around the store and an employee named GINGER - STORE MANAGER came running up to me grabbed the lamp out of my hand and rudely said " you took this lamp out of the box!!" "This lamp is not for sale for the price that is listed on the lamp"; " this lamp is priced way higher that this" .

At this point I'm very perplexed that she actually took the lamp away from me and then began walking to the back of the store behind the "employee only" Doors. She then came out with the lamp in a sealed box with a price tag of double the price listed on the lamp originally!

I told her that it was very unprofessional the way she handled this situatuion ans every other establishment I've ever patronized. If a price on posted on an item for that price, thats what the customer buys it for.

I everyone in the store was looking at us on shock in awe because of the way she literally ran up to me and grab the lamp out of my hand. All of the customers and her fellow employees were shaking their heads at her behavior.

Isn't the store managers job to ensure customer satisfaction? Well that day she sure was not doing hers and in my book if an employee is not doing their job maybe they...

Giving one star is being generous. Prices are much too HIGH for used, second hand items. I find this true for ALL Goodwill stores. This is suppose to be a store to help low income families buy needed clothing, toys, appliances and so on. That they normally would not be able to afford. Yet they tend to put high prices on everything. Which is shameful considering most of the items are donated. I have even seen dollar store items priced $3. $4. dollars or more. And what is extremely shameful, many items are broken, missing pieces, unrepairable. And they still put HIGH prices on them to sell. I feel these stores degrade low income families more then help them. Now on a good but confusing note. I visited one Goodwill store near my daughters home in the state of Minnesota. It was really nice. Employees were friendly, and curtious. Items were clean and priced in a range perfect for low income families. Now one would have to think that Goodwill stores are a corporation that distributes all over the USA. So... why is it the stores where I live, Pennsylvania and surrounding states, have items that are so outrageously priced? But... the store I visited in Minnesota was not? Something to seriously...

This place is not good. They turned me away when I tried to donate because they allegedly have too much stuff. I'm renovating a 700K house, and I was trying to give away a small hardwood table unit with drawers and matching baskets, which was all in perfect condition. But this Goodwill would rather turn away free stuff in perfect condition, rather than figure out how to coordinate it with other Goodwill locations or with Habitat for Humanity. Instead, the people who are trying to give this place free stuff thats better than anything they have in their store, are turned away and need to find another place many miles away to donate to. Here's my solution: I'm no longer donating. I will keep all money, and I will put stuff in the trash. My time is too valuable to drive around trying to donate anything to this group of divas. This reminds me of another Goodwill location that said they would only accept new stuff that's in the box, such as things taken from Walmart. If Goodwill is going to be so difficult, then the solution is to NOT...