Orme Hardware Cambridge — Local services in Cambridge

Been shopping at Ormes for 41 years. Before it was moved to its current location. I spend a good bit here every year. This year alone almost 500.00. But I have never been treated so badly as I was today. I rented a carpet machine took it home and it was leaking fluid every where. Oh well I’ll drive it all the way back and get another, they did no problem. Inconvenience, and out some gas money oh well. Then I returned the machine only to be charged 20.00 for not cleaning. I did clean it, honest, but I guess I didnt open up every nook and cranny and there was some debris under the flap on top. The young lady who inspected it wasn’t that nice and honestly I should have taken my finger and wiped it out. I missed one little spot, the tanks were washed very well. The young girl who inspected is usually at the counter, and seems more interesting in talking to friends than working, and more than once I have seen her sort of walk away when people walk in. I will now shop more at Moore Brothers Hardware in Byesville, and recommend others to...

Called to get information regarding renting equipment on 2 separate occasions. One time we were given a quote on the phone then when we went to actually rent the saw, the price was way higher then the phone price. Called today to rent an excavator and was told they rented them out. We get there to rent one just to be told they don't rent them out anymore. Phone and location information needs to be the same! Fast forward 2 weeks later... they never returned my husband's drivers license when he rented equipment and didn't bother calling him until a week later that it was...

I've been a customer of Ormes for many years and you just can't beat the small town customer care! I often need unusual items and it seems they always have something that will take care of my need. I don't think I've ever seen such an organized and well-thought-out hardware store. Ruth always is efficient and knows how to treat customers. Lorrie is very personable and just a helpful person. As with any busy store in this day and age is going to have glitches in their help, but Ormes consistently gives great service and you know you will...