O'Reilly Auto Parts — Local services in Camp Verde

I was traveling with my boat from Lake Powell back to Phoenix. I was able to see some sparks and saw that the dust cap on the wheel had exited the wheel. I was able to pull off on General Crook trail and saw there was an Auto Zone AND an O'Reilly's only 1.5 miles down the road. I was able to limp the trailer to their parking lot and was able to get the bearings I needed in at 7:30AM the next morning. They were all very helpful in allowing me to overnight in my truck while waiting for parts. They also came out and checked on me during the night. I really appreciated them for helping. I do also love that they are only about 75 feet away from the Auto Zone Parts place who had the other bearing. They both worked as a team and not as competitors. I really appreciate that as the customer. I just want to get my stuff fixed! I believe that it was Steven and Ken that were working and stayed a few minutes later to make sure I could get the parts as needed because they closed up for the night. Much appreciated. The next morning Ben came out to make sure things were going well with the new parts that came and also offered to carry away my trash as well. Means a...

Highly dissatisfied. Went to return an item that I had opened and used once. The item in question was a LED work light, so really not even a tool. I maybe used the light for five minutes after realizing it wasn’t even needed for the job in the first place so I figured it wouldn’t be a big deal to get my $26 back. Boy was I wrong. I was then questioned MULTIPLE times if the item had been used and turned on to which of course I answered honestly. I tried to explain that I had maybe only used it for five minutes but this did not make a difference to them. Honestly, it wasn’t even the fact that I couldn’t return the light, it was the way that I was treated. Instead of kindly letting me know their return policy, she instead made me feel like a criminal, interrogating me as if I was doing something wrong. I then heard the shift manager and her talking about the situation at audible levels which I could hear ,which is obviously highly unprofessional. I will just take my business elsewhere from now on which is quite sad honestly being that I have been getting my auto parts here for some time now because they are usually very friendly...

I called and asked about a specific item, not a general item a specific item. The woman that answered the phone wasn’t sure and that she needed to asked someone. After being on hold she told me that yes they carried that item in the store. I repeated myself and her answer was yes . I drove 15 miles to get this specific item only to have the guy at the counter tell me no they don’t carry that item even though I said the woman I talked to assured me they did , he then tried to sell me something else. I asked him if he would cover my placement for my new item I just bought he told me it doesn’t matter that I use the item I asked about . I showed him the booklet pointed at the name and he spoke the name of the item , I said so you guys lied about what you carry to get me in the store to sell me something else . I recommend you go to autozone a few doors down, at least the told me directly they didn’t carry that item and they understood why I needed that item. So bad of you O’Reilly auto...