Jacob Matthew Jewelers, Inc — Local services in Canton Township

Outstanding Jeweler! I had bought/ordered my engagement ring here last year August and Alisia was extremely helpful throughout the whole process. The entire staff was (and has been) outstanding. They REALLY went out of their way to make sure everything went well. Not only was the engagement ring perfect, but they also offered to engrave it for free. Tammy helped me setup an insurance policy through Jewelers Mutual as well (even called on her personal cell phone and finished much of the process). My situation was a little complicated since my Fiance lived in Canada, but they helped me get an insurance policy setup for her to ensure her ring would be covered (even internationally).

A few cool perks like...when I picked up the engagement ring, they also gave me a nice givebasket with wine and wine glasses. Super nice gesture! They also sent a personalized Thank-You card a week or two later, hand written. They GENUINELY care about you and what you're looking for.

Keywords to describe this jeweler and their staff:

Genuine Honest Sincere Looking out for your best interests (they even told me they are having a 'deal next week', and 'not to buy this now, if you come back next week you can save on costs'). Comfortable (They always make you feel welcome and comfortable there) Patient (I never felt rushed in any way) They dont try to SELL you on their jewelery. They are just there to help. I've been to so many jewelers who are desperate to make a sale and are pushy in the process -- not at all the case here.

My wife and I also purchased our wedding bands here just 4 weeks ago -- Incredible deal and same experience! Was my wifes first time visiting their store and she said everyone was so nice, comforting, she felt so comfortable and wants to go back to buy other jewelery. She said buying from Jacob Matthews made her feel like she was making a safe purchase (just how they are -- you know you are covered, not being ripped off, and that they will always take care of you).

10-Star rating for this jeweler and their incredible staff! Keep up the great work Tammy, Alisia, and everyone else there! My wife's engagement ring + wedding band, and my wedding band -- are all from Jacob Matthews and we are still so happy...

I never post reviews of businesses or products online, but this is the one time I really felt compelled to do so. As someone who knew absolutely nothing about jewelry, Jacob Matthew Jewelers made my experience of buying an engagement ring easier than I could have ever expected.

Tammy made me feel welcome, comfortable, and important. She was so accommodating to my unique situation and deadline, making sure everything lined up on their end to match what I needed. She never pushed anything on me, explained the basics of diamonds to me, and helped me find something within my admittedly low price range without a hint of condescension.

The rest of the staff somehow knew my face and my situation the next time I went in to pick up the ring, and again to get it sized, even though they weren't the ones who directly helped me. This store really seems to care about and value each individual customer.

I will definitely think of this place first the next time I have any jewelry needs. I very highly recommend Jacob Matthew Jewelers to anyone! You'll have a hard time finding customer service like this elsewhere.

Thank...

Tammy is an angry, pushy, and rude person. Went in yesterday with my wife and did not have the best of experience. I purchased my wife's wedding ring from here and wanted to do a trade in. Melissa and the owner Tammy were extremely pushy. They pressured me into applying for Wells Fargo credit card which I had an gut instinct not too because I was afraid of points being deducted. She asked me 2 times I denied, 3rd time as soon as my wife went into the bathroom they leered me over to apply and did not have the decency to talk to me with my wife being present. After we left both my wife and I were upset so we called to let Tammy know we did not appreciate the type of business herself and Melissa provided especially since we had been former customers. Tammy called back being extremely rude, defensive and very snappy with myself and my wife. We will not be coming back. Melissa secretly trying to walk away with my wife's wedding ring without her permission luckily my wife caught eye of it and stopped her....