Dunkin’ Corporate Office — Local services in Canton

America runs on dunkin...yup....the real deal....the real deal I tell yuh, but here the deal.... who stopped the ciabatta bread and the plant based patty....ehhhhhhh....whooo whoooo, whoooo, and no....this is not an owl! Listen, I'm fed up with just harsh brown, and I had to force myself to eat eggs. You all don't cater for me...I'm sure you guys have brains for days....can't some genius come up with more veggie options, cause I'm sure you'll know by now, the world is filled with vegetarian....while yes, you are a donut/coffee place.....thats not the case....you sell other stuffz, so why not satisfy your other customers...the veggie lovers!! Well, the veggie goddess is new, and when I ask for a veggie goddess, they watch me funny, like im a crazy person....clueless....then they say veggie wrap?...I say...yea, the veggie goddess!!! It is in your menu's name....listen, listen, you guys/GALS need some new stuff. If not, YOUR competition(S) will supercede you......and you do have competition!!! Gregory, Starbucks, etc....next thing you know... America runs out of Dunkin....hehe, get it..heheh Then I don't have a spot to sit and relax.....yea, so some important person best jump on this situation, and handle it.... yea yea yea.

PS: You know I like Dunkin' Donuts, but here's the deal, folks. Here's the deal!!! Look, the machines need to go. You guys and galz need to start hiring workers, and I'll tell you why.... It's not my battle because no one fights my battle, I have my own fry fish 🤔yesterday, and I visited one of your branches at NJ, and normally I will get upset, but I just couldn't, because it was not the girl's fault... she was there working hard, not even taking a break, just trying to fill the orders....which inundated her, but she kept doing it. There were 10 people on the line, plus she has to fill out online orders, plus cash at the register.... these people finally got $15 an hour, only to be inundated with doordash, uber eats, and all other online platforms. So, basically, they're back to square one, if not, working more hard, for less, because of the high influx of orders coming in.... how is that fair? At least Starbucks has 2 to 3 people all the time, from what I see( if i see anything different, imma handle that situation) ... and it's not like you all can not do it because of all the platforms, sales has gone up!!! Get rid of the machines, put real people to work!! You can have 2 to 3 people working, taking shift/chances to cash and make orders, but to me, it's very unfair to have one person do all that work! If you do not put people to work!!! The people in general will not have money, who will support your businesses, the machines?? that you placed to take a real person's job.? The wait time, people have to wait because you have one person working. They will boycott you guys because Starbucks is out performing, and Gregory's coffee is up and coming!!! You can create a better menu, add more stuff, and sales will go up if you are so concerned about hiring 2 other people. This should be a requirement for all franchised minimum workers, depending on the size, 3 to 4 people working!!! Imma put the same reviews for all these corporate companies because they're...

To Whom It May Concern,

This morning, I had one of the most concerning experiences I’ve ever had at a Dunkin’ location. I stopped at 8150 Bryan Dairy Rd, Pinellas Park, FL 33777 for my morning coffee, and the service, food handling, and management response were completely unacceptable.

While placing my order in the drive-thru, the employee kept cutting me off with “That’s it? That’s it?” before I could finish explaining how I wanted my iced latte. His rushed and impatient tone made it extremely difficult to place my order. I even asked him if he was in a hurry to leave work, because of how dismissive he seemed.

When I received my food and left, I opened my bag only to discover that my mini stuffed bagel bites appeared to have been handled directly with bare fingers. Based on how it looked, I was left with the impression that this was intentional, possibly in retaliation for my questioning during the order process. Regardless of intent, this is a serious food safety concern.

I immediately returned to the store to report what happened. A woman who appeared to be in charge, named Lindsey, was not wearing a uniform. She told me that the drive-thru employee was actually the manager, which I questioned. Instead of calmly addressing my concern, she told me to move aside because I was “interrupting him doing his job,” and then dismissed the issue by saying it was “bad food quality, not bad customer service.”

When I pressed further, Lindsey raised her voice, told me she had heard enough, and then ordered me to leave the store. She did mention I would receive a refund and that someone named Gary would reach out in three days, but the way she handled this was hostile, unprofessional, and dismissive of a legitimate concern.

I am deeply troubled that this is the example of “management” at your company. Employees and customers are being shown that rudeness, dishonesty, and unsafe food handling are acceptable. This is not acceptable under any circumstances.

This was not simply “bad service.” This was a direct violation of basic food safety standards and an extremely poor example of customer service. I paid good money expecting quality food and service, and instead I left feeling disrespected and concerned about the safety of what I had consumed.

I have attached photos of my food to document my experience. I respectfully request that corporate leadership contact me directly to address this matter. If I do not hear back, I will have no choice but to escalate my concerns, including filing a complaint with the local health department and submitting my experience to consumer protection agencies for review.

This situation is not only disappointing—it raises serious questions about food handling practices and management oversight at this location. I strongly urge Dunkin’ corporate to investigate and address these issues...

I am writing to express my extreme displeasure with your company and its inept employees that I had the misfortune of attempting to deal with. I purchased via your website a $50.00 gift card for Christmas for my mother on 16 December 2024, Confirmation Number 6QMD05UA2RUH-23692729, I paid $2.40 for shipping with the intent that it would be delivered prior to Christmas. I received a confirmation email on 19 December 2024 identifying that the card had shipped. Embedded in the email was a tracking status link that was inoperable when selected that identified it was not able to provide the tracking status. I inquired with my mother on 25 December 2024 to see if she had received the intended card, and she had not. I contacted the Customer Support Number (800) 403-8805 today and proceeded to get the run-around from employees that were not proficient with the English language and whose lack of proficiency and foreign accents made it beyond difficult to understand them. I inquired concerning the status of the gift card and was told today that not only had the card not shipped as the email that I had received stated, but the purchase itself was still being reviewed. I can’t begin to express how angry this makes me that your company is so inept that the simple task of shipping gift cards on your website is not able to be completed. It makes me wonder how Dunkin Donuts is able to stay in business. Once I found out that the gift card was not shipped, I identified that I wanted a full refund immediately, I was subsequently reconnected with various people that didn’t assist me as well as being disconnected a couple of times having to call back and begin the process all over again. What type of incompetent, inept, unprofessional individuals does Dunkin Donuts have in their employment and what type of hiring genius came up with the decision that it was a good idea to hire people in the Customer Support role, for America, with English being their second language. Why would you subject your customers to this type of inconvenience? The last individual that I had the misfortune of speaking with who was supposedly part of the refund team whose accent was so heavy it made understanding his English beyond difficult. This person whose supposed name is Mike, who refused to provide his last name or his employee id, or the identification number associated with the phone call that was being recorded so I could make reference to it and provided absolutely no assistance at all should be terminated immediately! Ultimately because I was not able to resolve this simple issue and receive a refund, I have contacted my credit card company and made them aware and reversed the charge. I will absolutely never purchase anything from your...