Auffenberg Kia of Cape Girardeau — Local services in Cape Girardeau

So you would like to know how my experience was with your dealership. This has been the WORST and most stressful experience ever. I was lied to multiple time by multiple people and in the end screwed out of $1,460.00. So let's start from the beginning... First off I was sold a 2014 Kia Soul when I thought that I was getting a 2015 Kia Soul. But that's ok I let that slide since new is new. However, now is when the real lies start. When I came in I told my sales person (Joshua Pace) that the only way I would buy a car was if my monthly payment stayed the same, if they paid off my car, and if they paid my sales tax. Once Joshua ran some numbers I was told and I quote "Your car is worth $7,550.00, and you owe $10,200.00, on it. But what we are going to do is pay your car off." He never said how it was going to be paid off. It was not until a few days later I looked at the paperwork and noticed that my car had not truly been paid off. They had given me $7,550.00 for my car plus a $1,250.00 rebate and then stuck me with the remaining $1,460.00 that was owed on my trade in. If I would have been told this the day I bought the car I would have said NO DEAL. Armed with this new information and highly upset as well, I returned to the dealership and spoke with Jeremy Mouser. He tried to tell me that it was paid off and offered to show me the check they had mailed to Kia. I understand how sales works and it's a numbers game, but the bottom line is I was not told that I would have to pay the difference in what my car was worth and what I owed on the car since I was told "we will pay your car off". After I said that I wanted to return the new car and get my old one back, he said let me see what I can do. Then he told me that since the car I traded in had gap coverage and a extended warranty that I would be getting some money back from that. This was the first time I had heard of this, and I can only assume that I was not going to be told about it if I had not got upset and tried to return the car. Jeremy ran some figures and estimated that I would be getting about $1,000.00 back from the dealership where I purchased my trade in from originally. He told me to contact the dealership where I had purchased the car and see what info they needed so I could get that money back. I did and called your dealership back and told them to fax a mileage statement to the dealership where I purchased my trade in from. I was told they would handle this. The next day I followed up to see if the original dealership had got the fax. They had not. So I called your dealership back and asked them to send it again. This back and forth went on for about 2 days until I finally got fed up and asked the title clerk if she could help me. She said that if I faxed a copy of my paperwork that would work fine. So again your staff of Jeremy Mouser, Joshua Pace, and Matt the floor manager were all too stupid to think of this or just wanted to screw with me some more. In ending I will never purchase another car from your family of dealerships as long as I live. Until I receive my $1460.00 that is owed to me I will continue to file complaints with Kia Corporate, the Better Business Bureau and local...

I’m normally not a review writing type of guy…. But for this I sure will! I called to get an appointment for an oil change (first one ever) on a new 25 kia k5 that I recently bought from Kia in Cape. The technician said they was behind so it would be a week before he could get me in, which seemed weird to me because it’s just a simple oil change but I went ahead and scheduled! Showed up little to Kia on a Friday around 2:15ish with appointment being 2:30. Got changed and paid then left, which I live almost a hour from this Kia dealer I started driving home. Once home I stayed for 20mins before I was leaving to go to store when I noticed quite a bit of oil from under the car which was not hard to miss with the fact I just had this drive put in. I popped the hood and checked the oil. Absolutely no oil was on the dipstick. So I call Kia and inform them of what’s happening and he explains they was close for the Friday and that they will be open from 8am-12pm on Saturday. So I let the salesman i was speaking to know I would drop the car off Friday night(same day as service) to be properly fixed on Saturday(which I was working that day). Lucky had oil on hand to use to get the car back to cape. Saturday morning at 8am I call to make sure the morning people are aware that my cars out front, which I then get informed that none of the technicians showed up for work that day, and that I would have to wait until Monday for a tech to look at it. So I decided I’m not doing that and with the very few apologies that I received for such a inconvenience, or lack of effort to find solutions, I decided I’ll find someone else, so I leave work, go back to cape to get the car and which I’ve had to buy more oil( it’s pouring out the bottom), and added two quarts prior to leaving Kia! Me being a over thinker i decided to stop half way to sikeston and get more oil so i bought 2 more quarts in Benton at boomland. Hurried and made it to CHARLIES FAST LUBE 10 mins before they closed for the weekend. The technician informed me that their is absolutely no oil in the car and the oil filter was not properly tighten and that their was no O ring in the filter. CHARLIES DID NOT CHARGE ME FOR IT. Showed poor poor business with Kia and absolutely opposite for Charlie’s fast lube in miner/sikeston. Charlie’s techs stayed late fixing the problem Kia caused for me and then kindly didn’t charge me for the hassle I’ve already been through.. so you want a proper oil change with expert business and moral skills…. Go to my new spot CHARLIES FAST LUBE. They saved me tons of effort, time and more money! I would have been almost $230 deep into a oil change because of this situation if it wasn’t for Charlie’s being kind enough to fix it for me for no charge at all! For Kia, I’m absolutely ashamed of how your dealership/management is handling the work and the situations. I expect more from a such a big...

I called Auffenberg Kia because we knew we wanted a 2019 Kia Sorento LX without the convenience package. Living in Memphis, all the 2019 Sorento's in Memphis included the convenience package which added $2000 (plus sales tax) to the car and we found unnecessary. The offer we got in Memphis was for $22,700 with trade in.

We called Auffenberg after some research because they had the cars/features I wanted on their website and we were going to drive through Cape Girardeau in a few weeks. I articulated to them why I didn't want to pay $22,700 and stated that without the convenience package plus the savings in sales tax I was hoping to pay $21,000 out the door. The savings would have been about $2,200 so I figured the dealer would keep about $500 from this. They said they did not have any in stock (website advertising was wrong), however, they did go out of their way to acquire what I was looking for and had it ready to go for the price we said when we drove through town ($21,000 "out the door"). Everything went smoothly at pickup. I was happy enough that I ever gave a gift card to the salesperson to buy dinner as it was the holidays.

That was my mistake, I should have paid closer attention. When I went to register my car the following week, I had to pay sales tax. I have in writing from them "we are at $21,000 out the door." All reputable websites I have found (Edumunds, Autotrader, etc) say out the door price includes sales tax. Additionally, when the sales manager articulated the need to get the car registered, paying sales tax never came up. This added $1,970 to the car.

To try and rectify my concerns for this I asked them the let me talk to the GM or the Sales Manager several times as I felt they were intentionally misleading. Several weeks have passed and I haven't gotten a call from anyone to discuss these concerns.

Overall, I found that Auffenberg Kia were friendly and got the car I wanted, but the omission of sales tax and using "out the door" and "all in" pricing not including sales tax was intentionally misleading looking back. The failure to communicate on this point after several weeks of inquiries to the salesperson is a sign that they do not care. I would not recommend...