Car Corral — Local services in Carmi

I bought an Outlander in June 2020. Upon delivery they washed the machine and accidentally washed the owners manual. No big deal. They tell me they’ve ordered another one and it should be a week. They have given me the run around on it ever since. My dad bought a Defender from them and took it back for warranty work, which they charged him $185 for the first service that it wasn’t even ready for yet and he did not even ask for them to do it. Part of that service was to lube all grease fittings, you could clearly see they did not do that. Dad goes back in to complain and all they could say was they’d grease them next time. That got me to looking at my Outlander and sure enough, no grease was ever put in any of the joints which should have been done when the machine was uncrated at the dealership. Absolutely worst customer service I’ve ever experienced and a lot of people are going to have issues with the machines they sell simply because they aren’t properly lubricated. Another way to charge their customers for more service. I will not return for any parts or service. They lost a chance at having a huge family be repeat customers...

We purchased $900 speakers for our SXS. When we took it to get it installed they noticed the brackets were missing. I was told when i called right away that this has happened before. Hmmm wonder if they took our brackets out and sold it to us incomplete. Their first suggestion was to ship it all back for a refund. The wiring is already installed. We just need brackets. I took it upon myself to call Polaris and book they have just the brackets for $20. I was told by Craig they can’t order those. Craig is the most unprofessional manager I’ve ever dealt with. My husband has been waiting for two days for a call back and nothing. This has been the worst experience ever. Do not buy anything from them. Funny i left a review on their FB and they blocked me. Do better as a business!! Luckily my review on the BBB site can’t be removed along with all of the other...

The absolute worst service I have ever had. Dropped off my 2017 high lift 1000 Polaris for a complete service and to fix some issues. To make a long story a little shorter they had it for 8 weeks They never called with updates and I had to call them every week. They had a different excuse every time. After 8 weeks they call me and tell me that the clutch bolt and crank are stripped and cannot be fixed without replacing each. Estimated cost 5700. The original estimate to do everything was 4300. When I told them I did not want them to fix it and I would just come and get it as is they told me it would be 2000 over the original estimate. After arguing with them they said it was a computer error. No communication at all. Tried to rip me off and left with an undeliverable machine. I will tell everyone I know...