Food Lion — Local services in Carrboro

So long. We had a good run. You wanted to end it, so I will let you go.

This is not the rich man's Food Lion and, unlike the rich man's Food Lion up the road, this Food Lion offered cashier check out until closing. They have put an end to that, replacing the cashier with the most absurdly small, inconvenient automatic check out stations where every station sounds like it's talking to you simultaneously.

Over several visits I have witnessed more than a dozen people being told they have no cashier option and, without exception, they assume the look of someone who has just had a person they once trusted stick a saliva-covered finger in their ear.

I was told to conclude my shop prior to 10:30 pm to avoid this significant inconvenience with my large shops. When they shut the cashier down before 10:30, I was told to conclude my shop by 10. Now, I am told I will need to conclude my shop by 9 PM, but "there are no guarantees".

That's just not good enough. For anyone with limited mobility or other health issues, it can take 10X as long to conduct a self-checkout. The stations are much too small to accommodate anything but the smallest of shops.

I have good reason to shop when I do and, if forced to endure the inconvenience of self-checkout for a large shop, I will head to Harris-Teeter which has a superior selection and larger automatic checkout stations.

This is the latest drop off in service and atmosphere for the Jones Ferry location. Just a year ago, both entrances were open until closing and most of the staff were friendly long-term employees who connected beautifully with customers, most of whom they knew. A great many of those employees were dismissed. Most management is no longer familiar.

What was once a warm, friendly, wonderfully diverse shopping experience has gradually assumed a chilly and authoritarian air, though there are still many truly lovely--and utterly powerless--employees.

I must recommend that elderly and movement-limited people avoid this location after 7 PM. Assurances from management in re the availability of cashier checkout are unreliable. Finally, this is a completely unnecessary and anti-consumer move by Food Lion. Even people who have small shops and are comfortable with self-checkout take twice as long as an average cashier. People who are not comfortable and have large shops can take 10, even 20X as long.

The cashier that would be processing customers efficiently now spends about 90% of her time over-riding automated checkout mistakes as customers wait. It's not unusual for most of the stations to be locked up, progress stopped for all completely.

So, good luck and best wishes. Let me know if you rescind this dehumanizing and customer-unfriendly policy. If you do, I will return with my $800 per month. If not, it's been...

There have been a few times that I have bought ground beef from here and the sell by date has actually been the “bad” or don’t consume on this date as they were all bad on the SELL by date or the day after. They should change their wording and have the tags list it as best by a day or two earlier. I’ve also had some issues with items ringing up at a different price than what it is advertised at. It may only be a dollar or so but that does add up over time and should be fixed the first, second or even third time it is mentioned to staff. Overall, never had any other issues here and it’s a clean store and employees are helpful. I will just never buy any meat from here again as three times is too many and means it’s an ongoing problem not just a fluke. For context-the meat had a sour/tangy potent smell when opened and I cannot take the risk of getting sick so I have refused to eat it. Sadly, taco night did not happen a few times and that is very tragic and the true atrocity. lol. I also always have to check the price and what it rings up at just in case it’s one of the not as advertised items. This location is closest to me so it’s convenient but just have to beware of...

Food Lion is my only choice for my grocery needs! They carry allof the items i would want, at the best reasonal price I have found! The store is very neat and clean and fresh smelling! I have gone into a Harris Teeter, and the moment I stepped inside there was an odor that instantly turned my stomach! One of the products I was looking for, they did not carry ! Another product that I wanted was 2 times more expensive than my Food Lion! I went to the other grocery store because I was right near it and strolled through and left the store empty handed and called a cab to go to my Food Lion! I will never go.into that Harris Teeter no matter how close and will tell them not to enter unless you have money to burn and your nose hasn't got the ability to smell! Food Lion is my...