Rent-A-Center — Local services in Carrboro

DO NOT, UNDER ANY CIRCUMSTANCES, DO BUSINESS WITH THIS STOR OR RENT A CENTER AS A WHOLE. I've been doing business with them for around 10 years now and over the past year it's gone steeply down hill. They've sold me damaged products for more than what it was worth brand new, charged my card for 3 times what they were supposed to then said it was somehow my fault, and they recently tried to scam me out of 900 dollars that I had already paid for a product after they had told me it was fully paid off. They told me it was paid off and I was good to go, then all of the sudden they call me saying I needed to pay several hundred dollars up front or they would show up with the sheriff and take it by force. Then, they told me I owed just under 300 dollars for it. Then, 2 payments later, they told me I now owed 1000 on a product that I was contracted to pay 1200 on originally. Then, all of the sudden, it's back down to the original price. Their offer to remedy the situation? Sell me more low quality products at "half" off which really means it's half off the payments but the total price is still several hundred dollars more than what the product was originally. I started using them because I could get what I needed the same day and not have to worry about my bad credit at the time, then kept using them even after my credit had improved because I liked the customer service and I had built a solid relationship with them. I understand going with them because you don't have any other option, but inspect everything with a fine tooth comb, and make sure what you are getting is brand new and untouched. They also sold me a bed for over $3000 that had fleas in it and sold me a TV with a 6 inch piece of plastic broken off the side and a remote that doesn't work but refused to trade it out with another and wouldn't replace the remote until I had already replaced the remote. Almost 10 years and almost 10k completely wasted. If you really can't get what you need up front, go with Aaron's instead. Hopefully they are better. UPDATE: after telling them not to call me between 5 am and 5 pm m-f they still relentlessly called me every week multiple times during those hours. Yesterday, I told them never to contact me again for any reason. Guess what? They called me twice back to back today around 1:15 pm and got me written up for the second time this week. Not the district manager or anyone from customer support, but a sales person at this store that I had told never to call me again yesterday. What were they calling me back to back for? TO TRY TO SELL ME MORE OF THEIR...

Delivered my bed a month ago took almost a week to get the frame- apparently they sent the wrong frame to the bed I picked so they took rails and foot board and “would come back” still haven’t gotten it and I have to buy nuts so my bed stops falling every time I move- the mirror isn’t bolted and the guy said to get more bolts and bolt it ummm I don’t have the tools to bolt it and I shouldn’t have to spend more money! Ikeep checking about the rest of the bed and all he says “it hasn’t come yet” got a couch that was supposed to be delivered in 2 days called and apparently the idiot put 5/11 1-3 well it’s 3:55 and nothing! My husband called and first it was a payment for the bedroom set (which we agreed would not be due until I get the rest of my bed) then the guy didn’t even know which pieces were missing then the excuse was they are backed up! It shouldn’t be this hard to get items when you set up delivery times! We’ve wasted so much time waiting for these people! We live less than 3 mins away! My husband had to go pick up the table because they forgot to bring it! I can’t wait to return this stuff and be done with this damn back and forth...

Hands down the worst customer experience I've ever had. It took an hour and a half to make a single purchase, and the employee was trying his best, but clearly undertrained, and alone in the store. Had to call the manager no less than three times to do a standard purchase. Was not able to answer a single one of my questions with clarity.

I needed delivery and stated this explicitly many times. I was told it would be delivered in the morning. After that did not happen, I was told it'd be between 1-3. After that didn't happen, they told me I "Didn't have an account." After I had already paid and met with two different people. How don't I have an account?

I brought up my frustrations and was assured that it will be delivered today, but I have ZERO confidence based on the evidence presented thus far. I will never go here again, and recommend avoiding...