Kelli's — Local services in Carrollton

BEWARE, this company will not return your money or out of stock order! I am a business owner and placed an order with this company, when I placed the order, EVERYTHING, that I picked STATED it was in STOCK. It wasn't until the package arrived that we found out that some items were missing and broken. It STATES that customers MUST call within 5 days, well this business called within the grace period. I informed the company that I had a broken mug and that I was missing two additional mugs. The woman asked for the information, and CREDITED, the broken mug (to be used for another order) I asked, when were they going to ship the mugs that was not shipped? I was told that the mugs were back in stock and that I could re-order the mugs (SMH). I told her that the mugs were NEEDED for an order that needed to be process and why didn't someone call from this location to inform the business that the mugs were not in stock? When I place the order, it STATED the mugs were in stock and the ONLY answer I received was that I could place another order, in order to get the mugs (SMH, again), that means, I'm suppose to have to place another over $100.00 order in order to receive an item that I original order. This company practice is unfair, and should live up to when they are wrong. The woman should have said, I'm sorry that the items were missing, would you like to re-order the mugs? I would have gladly re-order the mugs, but why does a business have to re-order another large order to receive an item that should have been shipped the 1st time? They cost my business money, that could have been USED to re-order some additional items from...

Can't get prices without signing up for an account which to me means they're more concerned with getting your email than making a sale. The only reason for this is they are selling everyone's info on the backend to 3rd party companies. Also, I wanted to carry their products however I need to ship them so I need to know the exact dimensions and weight. I'd also like to confirm the quality and that there aren't any choking hazards. Kelli's policy is $100.00 minimum order without exception, and telling from other reviews this includes when replacing incorrect or broken items, a truly shocking policy. So just to find out their product is too big, too heavy or poor quality I'd have to spend $100, insanity! I am not looking for something for nothing, I told them I'd pay for the item and shipping and they said $100 minimum. How and why would anyone sell their products if you can't get samples, never seen such a practice. Seems like a data collection company posing as a gift company which is actually just...

BUYER BEWARE!!! They state "100% SATISFACTION GUARANTEED", but that is not the fact whatsoever!!! I purchased food items that had were from the January (2023) catalog and that the item was "New Arrival, On Sale". The item is delivered with an expiration date in March! I reached out to gain a resolution and they said their policy is no returns on food, but nowhere in any policy does it state that!??? The real kicker, is that they closed my account because I challenged them on their own policies and statements on their website! WOW!!! I even reached out to their president to escalate the concern and never even replied. I know he read the email though???? BAD CUSTOMER SERVICE from the...