Aloft Dallas DFW Airport Grapevine — Hotel in Coppell

This is the hotel that my company has partnered with when I and my fellow remote workers come to Dallas. It's fairly close to our main offices (I think our longest Uber ride was 10 minutes). The shuttle from DFW was fairly quick- my group of 3 had to wait outside for about 10 minutes, but it was fine.

The hotel itself was fine. The lobby was spacious and clean, but not too echo-y like many other hotels. The staff was helpful and courteous. I had forgotten to request in advance that I have foam pillows instead of down/feather pillows due to allergies, and the front desk staff came up and sorted through the 4 pillows on the bed and removed the down ones I was allergic to before bringing back some foam ones for me.

For the rooms, there is an ABUNDANCE of outlets in the king standard room. I stayed for 4 days and was finding outlets on the morning that I checked out. The bed was cozy and very comfortable, as one would expect with a Marriott bed. Instead of a traditional desk, there was a small table with a "booth" that was perfect for sitting at to eat breakfast and work on a few things before going to the office. The rest of the decor in the room was very modern, but not as off-putting to me as other reviewers have mentioned.

The bathroom did not have a door to separate the shower/vanity from the rest of the room. There is a pocket door that separates the toilet area. The room that I was in had frosted glass surrounding the shower so there is some privacy, but not as much as one might be used to. It wasn't a problem for me since I was not sharing a room with anyone. The shower does NOT have a shelf to put your shampoo, soap or other toiletries, nor is there a place to hang a dripping washcloth inside the shower. The shower fan ran 24/7 even with the lights turned off. I mentioned it to the front desk staff on my second day before going to work and they said they would take care of it. It was still running non-stop when I checked out. It was loud and rattling, making it very hard to sleep.

The air conditioner was the worst thing about the room. The thermostat on the wall was difficult to control. The air conditioner operated like the ones in most of our homes, where it would shut off when the correct temperature was reached. Which would have been fine, if there was a fan in the room to circulate the air. When the air conditioner turned off, the room quickly became hot and stuffy. On my last night, the air conditioner died completely and started showing various error messages on the thermostat. My coworker in the next room said their AC also died around midnight that night. When I was getting ready in the morning, the room was hot, stuffy, and humid which made it extremely difficult to get ready. The thermostat said 74 even though I had it set on 67. I left my room an hour before my group had planned to meet in the lobby to go to work because I couldn't stand the heat. I told the front desk staff about the air conditioner and they said they had 4 other rooms that night with AC problems.

If the bathroom fan and air conditioner had functioned properly, I would've given this hotel a 5 star review. Hopefully when I return in the fall there won't be any issues and the owner will make all the necessary repairs for guests to experience the Marriott quality...

A Hidden Gem That Outshines Five-Star Hotels From the moment I stepped into Aloft Dallas DFW Airport Grapevine, I knew I was in for an extraordinary experience. This hotel doesn't just meet expectations; it shatters them, delivering a level of service that puts many 5-star establishments to shame. Impeccable Cleanliness The property's cleanliness is nothing short of immaculate. Every surface gleams, every corner sparkles. It's clear that the staff takes immense pride in maintaining an environment that's not just clean, but pristine. Customer Service Beyond Compare The customer service at Aloft is truly in a league of its own. The staff's willingness to go the extra mile isn't just a slogan – it's a way of life here. Every request is met with enthusiasm, and problems are solved before you even realize they exist. A Team That Feels Like Family The friendliness of the staff is remarkable. They strike the perfect balance between professional and personable, making you feel like a valued guest and a welcome friend simultaneously. Communication: Clear, Prompt, and Proactive Communication is flawless. Whether it's responding to inquiries or proactively providing information, the staff ensures you're always in the loop. Their attentiveness makes your stay smooth and stress-free. Effortless Check-In and Check-Out The check-in and check-out processes are a breeze. Efficient, streamlined, and personalized, they set the tone for a hassle-free stay from start to finish. Reliable and Comfortable Airport Shuttle The airport shuttle service is punctual and comfortable, making your transit to and from DFW a pleasure rather than a chore. The drivers are courteous and helpful, ensuring your journey begins and ends on a high note. A Bar That Raises the Bar The hotel bar is a hidden gem. With a great selection of drinks and a welcoming atmosphere, it's the perfect place to unwind after a long day of travel or meetings. Convenient Parking Parking is a breeze, with ample spaces and easy access to the hotel. It's a small detail that makes a big difference, especially for those traveling by car. The Verdict Aloft Dallas DFW Airport Grapevine isn't just a hotel; it's an experience. It consistently delivers service that surpasses what you'd expect from even the most prestigious 5-star hotels. Whether you're here for business or pleasure, this property goes above and beyond to ensure your stay is nothing short of exceptional. If you're looking for a hotel that turns the ordinary into the extraordinary, look no further. Aloft Dallas DFW Airport Grapevine isn't just highly recommended – it's...

Imagine booking this room 2 weeks in advance and then calling the hotel when your flight comes in to ask about the free airport shuttle and they tell you your room has been cancelled. Excuse me? I already paid for this room for 2 days. They had me marked as a “no show” after they did not try to call or email or anything to confirm. Apparently if you do not check in the same day they will cancel your hotel. I got the hotel from Friday to Sunday but my flight did not come in until 7am Saturday morning. Rather than having to sit at the airport with small kids and lots of luggage until 3pm to check in, I just bought the previous night. Simple right? Not according to the strict no show policy they have. So essentially my room was cancelled and my money will not be refunded. I am now disputing with my bank because this is absolutely ridiculous. The young lady on the phone was as nice as she could be but hands were tied. I even called my 3rd party vender I use for bookings to see about getting a waiver or credit or anything and the manager denied both. I was able to check in early at the Hilton thank god but this was extremely inconvenient. I travel and do this all the time because I travel for work and this has literally never happened to me. I will be reaching out to corporate to verify the specifics of this policy because I find it weird that no one from the hotel even tried to email or call the guest to verify they are coming before just cancelling. I will write this review literally anywhere I can find this hotel listed so that no one else traveling especially with children goes through this and loses money. This policy should at least include a confirmation email or phone number to the guest in question. I will also be removing this hotel from my companies preferred hotel lodging while in Texas and all other locations they have Aloft listed....