Cinemation, Inc. — Local services in Cary

NOTICE MY COMMENTS ARE NOT UNIQUE! Other reviewers have made the same comments.

I am a vendor for a large restaurant group in the Chicagoland area. The company has made repeated requests for Cinemation/Village AV to call me on some technical issues. It has literally been months without any contact. I even attempted to call cinemation to only get their voicemail system and the calls go unreturned. Blair, the president, includes his direct (cell?) number to which I called. NOTHING FROM ANYBODY!

I can't comment on the quality of their work because they have not followed up. The quality of the work may be just fine. But if you use cinemation you need to hope that nothing goes wrong because you will not hear from them. ARE THEY EVEN IN BUSINESS ANYMORE? If they are, they don't care about customer's needs and have no concept of customer service. Even their phone system doesn't work. When dialing extensions 1 and 3 (both Brad Brommel's extensions) the call immediately hangs up.

To Blair, Brad, and Chris... If I had any input with Bob, I'd suggest he never use your company again in any of...

Their sales guy came over and took about an hour with me going over what we would like to do. He said he would send me a quote and contract to get started. Two weeks passed and nothing so I contacted him again. He said he sent it and would resend in the morning because he was going to his kids soccer game. No problem, I've got kids and totally understand. Next day nothing. Another day, nothing. Send another inquiry. Nothing! Not sure how these guys stay...

Pathetically poor customer service. On at least three separate occasions Cinemation was a no show for scheduled appointments to complete a previously unfinished job. No advanced warning that they wouldn’t be able to make it - just an excuse when I called them. After a long stretch of issues, this was the last straw before I switched to a different service provider. Don’t waste your time with Cinemation, go somewhere else...