Metro by T-Mobile — Local services in Cathedral City

Further update 2/17/2025 Stephanie, mentioned below is no longer with Metro ☹️ BUT Diana is my new hero there. I bought a refurbished, unlocked Samsung. Took it in today & she was able to transfer my info with no problem. Very friendly & knowledgeable. Update 9/28/22 Stephanie, again, saved the day. Having problems sending & receiving pics - she was able to quickly resolve the issues after I talked to someone else 2 wks ago that couldn't. So glad she is still there. Great service. I agree with previous review about sales associate, Stephanie, being very knowledgeable & helpful - give her a raise! I had been to another location the day before & the associate was unable to explain the pricing & why my previous phone kept going off-line & immediately re-connecting. Have been & will continue to recommend...

Horrible customer service very disappointed in the quality of reception and phone that I received constantly dropping calls half of the time I have no reception I've had metro in the past and never had this issue I visited the store to see if they could resolve the issue they only made it worse I asked for a refund on the the activation fee that I paid they told me they would only give me 40$ on a 400$ purchase made was told today if they could call me back to find a solution and never received call I waited 5 hours never had a issue with metro until I came to this store...

Purchased some accessories for my phone only to find out the insurance didn't go through so I no longer need the accessories so I called to see if I could refund them and Esparanza informed me that I only have 14 days which it doesn't state that on my receipt and she replies with well we just reprinted a receipt and it says 14 day return policy.If that were the case then the person I purchased these from should have informed me to wait because you only have 14 days to return them especially on their end because they know how the insurance works. Poor service at...