Walmart — Local services in Catonsville

I am giving a 3 because the manager James was very proactive in resolving this issue, i wanted to preface my account of what transpired. I went to this Walmart intending on buying a can jack, but a hammer drill caught my eye 👁 because it was red tagged for $29.64, so hey why not buy it as well. I bought the jack, hammer drill and a few other items and was doing a running total in my head as roughly $90.00 but the cashier said $115. Plus I added extended warranty to the drill. So the $120. And change didn't get my attention until I got home.

I know this is a long review but I need to establish the magnitude of the situation. Once home I checked my receipt, and see the hammer drill rang up for $49.99. I was not to alatmed as these things can happen from time to time. I took the hammer drill out of the box for charging and take the box and my receipt back to the Walmart.

I got to the Customer Service desk and give the young lady my receipt and tells her it was marked red tagged for $29.64. She says there wasn't a mistake if it rang up higher, i disagree and looks the hammer drill up with my cell phone via Walmarts android app and it is $29.64, she still denies there was a mistake so i asked for a manager.

The manager arrives and takes the same position, so i asked is she would walk to the hardware dept with me so I could show her where I got the hammer drill and she could see for herself. Please note there were not any other hammer drills like this one, even from another manufacturer, so there was no misidentified items on the shelf. Yet, the manager (not James) still refuses to walk to the department to see, and i am starting to feel as if they think I changed items around or did something to cause this. So I walk back there alone to check if there was a misplaced item, there wasn't so I take a picture with my cell phone and goes back to the service desk. Upon my return I attempt to show the manager the picture I had taken, she doesn't look at it. And just says she called someone to walk back and check.

I wait at the service desk and the 0ereon she calls arrives and immediately takes the same obtuse position. Now I am feeling very subjugated and frustrated at the lack of concern for doing the right thing and refunding me the difference. The younglady who was supposed to go to the hardware dept never did, she was inclined to argue and stand her ground on not refunding the difference, so i ask for the manager to return and she says she is the manager, and I am livid that I had not brought the hammer drill with me because I would have gotten a full refund right then and there.

I leave and call Walmarts customer Service who opens a ticket with the store manger James to investigate the situation. James was off that Sunday therefore I could not speak with him. James dies call me Monday morning but buy this time i wanted a full refund and nothing else.

Is it me or could the employees on staff Sunday could have resolved this issue with ease. If not for James attempt at resolving the issue, and apologizing for the mishap I would rate this store a 1 star 🌟, yet some may feel a 3 is...

Avoid the Electronics Department at Baltimore National Pike Walmart I wish I could remember the name of the electronics manager at this location; you can't miss him anyways, very unique-looking, but for the sake of this review, let's just call him Rod Wave. I came in today (April 9) to return a TV I purchased from this exact Walmart on March 28, 2025. When I opened and plugged the TV in on day 2 of the purchase, I noticed it was cracked at the bottom and completely broken. Unfortunately, I have worked and attended school every single day since then and today was the first chance I had to return it. I stopped by customer service and they called over the electronics manager. He looked at the TV and immediately said, "It’s been over 30 days," which is not true—today was the 12th day. Then, he insisted Walmart’s return policy for electronics is only 15 days, and since (according to him) it was his 15th day, he wasn’t accepting it. I had the receipt, the original packaging, everything. When I explained I couldn’t come sooner because of work, he asked, “If you knew it was cracked, why didn’t you bring it in earlier?” as if he had any clue about my schedule or priorities. Super inappropriate.

At first, I left, accepting the denial. But something didn’t sit right, so I went back and asked Rod Wave directly to show me where it says 15 days. He flat-out refused, told me to go stand over by the customer service area, and acted like I was in his way. I asked another associate if I could speak to someone else, and thankfully a very kind woman came out, listened, and helped me contact the 1-800 Walmart line. She literally took my phone and helped me—something he refused to do.

While I was on the phone getting real help, Rod Wave started typing up a random “policy” that said 15 days only (even though we were still within 12 days) and handed it to my friend. He was clearly mad that we weren’t backing down. He was so mad it was actually so funny I should have recorded it. When my friend I was with pointed out the actual date and explained the warranty should also cover cracked screens, Rod just got more upset. On our way out, we saw him complaining to other managers, visibly frustrated and acting like we were the problem.

Here’s the kicker: we went to a different Walmart in ELLICOTT CITY 10 MINS AWAY and within five minutes, they accepted the return, refunded everything, and helped us get a brand-new working TV—no issues, no attitude.

Moral of the story: AVOID the Baltimore National Pike Walmart if you want respectful customer service and employees who understand company policy. The electronics manager there is unprofessional, emotional, and more concerned with power-tripping than helping customers. Do yourself a favor and...

I normally go to Walmart to get things. From household supplies to grocery, Walmart is my one-stop shop & save place to go, but after today, I will not ever shop at walmart. I went to walmart on Tues to get a few items. I bought the items and went home. The items were too small, so I decided to return the items today. I bought my receipt (physical and on the phone). I went to the customer service line. The lady called to the line and seemed as if she had an attitude. I greeted her and told her I was exchanging the items back because they didn't fit. I gave her the receipt. She looked at the items, then the receipt, then the items. She began to match the items to receipt She stated, "Serial numbers don't match." I told her I didn't know why, those what we scanned, and I showed her my phone so she could see the image of all the items that were purchased. She called her manager Her mgr came over, picked up one item, then put it back down and say "serial number don't match, and it don't look like they ever matched." I told her I just purchased these a few days ago. You have the physical receipt, and I'm showing you the receipt on my phone of every item I purchased. Then someone that was working in the clothing department came and talked to me, and I reiterated everything I told the previous walmart representatives. The lady told me to show me each item I bought. The lady took each item and went back to the lady who was doing the return and told her to scan those items because the items were the very same. I was upset because both ladies in customer service were very nasty and rude. They made me feel as if i stold from the store. I was disgusted and needed to file a complaint and also...