Caton Radio — Local services in Woodlawn

I purchased a new radio for an older car online. I have a bit of experience with installs, so I figured it was no big deal. When I got the package and all the extras involved, I realized that I was going to have a problem putting everything in the radio cavity in the dash (2005 BMW). So I went to Caton. They were very helpful, and agreed to complete the install for me at a reasonable price.

When I picked the car up, I should have done a full test, but didn't discover that the steering wheel controls were not working until I was almost home. (I had purchased a new steering wheel control module with the radio, and had it wired and working before drop off). So I called and Sabrina asked me to bring it back.

Once they determined the module was not working, she said she would order me a new one. I assumed that was accepting responsibility for breaking my module. Otherwise, wouldn't I have just called the place I bought it from and told them it wasn't working? Of course.

So the new module came in, and I was asked to bring the car in on Saturday between 9 and 10. She said it would take an hour or so, so I decided to wait. By 10:00, the only person with a key to where the module was had a flat tire and was going to be late. So I got a ride home.

About 4:00, they called to ask me what they were supposed to be doing, since Sabrina had left and they couldn't reach her. I clarified, and then got a ride back over to the shop. They finally got everything together, then presented me with an invoice for the controller. The replacement for the one they broke! They couldn't get hold of Sabrina, so I was held hostage. Pay for the invoice, or leave the car. Ugh. After much consternation, I paid the invoice and decided to deal with it Monday .

Monday morning, I called and talked to Sabrina. She was nice enough (always), but said John the owner would have to call me. It is now Wednesday and I have not heard from John.

Overall I am happy with the service, and this would be a 4 or 5 star review if they would resolve this issue.

Update 4-29-2021 - I went back, after not receiving the promised call back, to have an issue resolved. I met with John and Sabrina and we came to a satisfactory conclusion. As such, I am increasing my rating and will continue to do business with them...

Sabrina is the heart and soul of Caton Radio. They would not be in business if not for her.

I’ve worked in sales, management and sales for over 30 years and understand what it means to offer great customer service Sabrina could give classes on the proper way to offer exceptional customer service to sales and customer service persons in any field of employment where the public is the clientele.

I know I can be more than challenging as a customer at times and I’m sure I was at Caton Radio while deciding exactly what I wanted. Sabrina and Mike made my decision making much easier than I expected.

I could NOT BE HAPPIER with Caton Radio and of course my new friends and future salespersons and as I purchase more products. —SABRINA. and -MIKE

—I wanted to update my review after picking up my car.

I had a new Kicker amp and Kicker components in the front with a Kicker sub and Kicker 6x9s in the rear. I was replacing my stock Toyota Avalon Limited JBL speakers after replacing the stock radio.

Mike was EXTREMELY knowledgeable regarding the need to change out my speakers because of the difference in speaker impedance of the stock JBL speakers and my new aftermarket radio. I was already noticing distortion in my speakers.

I wasn’t completely sure I would notice the difference in sound or for that matter that I would believe as though doing the upgrade would be a cost effective choice.

WOW!! Mike was sooooo right. His experience can not be underestimated. The sound coming out of my car is now is nothing short of AMAZING!

At a very low volume or cranked all the way to the max level of 40 the sound is crystal clear with absolutely no distortion. The absolute best part to is that I didn’t want the upgrade to look aftermarket. Mike assured me it wouldn’t and he was right. Mike installed of the new speakers in the original factory locations.

He is a artist at his craft. He does amazing work and I must say is one one of the hardest working men I’ve ever met. I stopped by the shop on install day and saw Mike working his a.. off to get the job completed. Customer Service is definitely his priority.

Nothing can replace experience and Mike has a ton of it.

Trust me, don’t go anywhere else. Mike and Sabrina are a crucial and integral part of...

Just wanted to say that this shop greatly exceeded my expectations. I had put off going to Caton Radio to even get an estimate on work for over a year after reading some of the reviews, but I guess those with problems are the ones apt to provide a review, and when everything works out great, we often fail to spend the effort to thank those that contributed.

I don’t want to be one of those as my experience with Caton Radio far exceeded my expectations. I have a very basic 2013 Tundra pickup truck, which my wife has been driving a good bit lately due to some non-profit work she’s doing to feed the less fortunate. And, she has wanted a backup camera added to the truck so she could better back in to loading docks. In addition, she drives several hours a couple of times a week and really wanted Apple Carplay to use with her iPhone while driving. We didn’t even have bluetooth in the truck before going to Caton Radio.

So our requirements were simple when I met with the owner, John, on a Saturday afternoon. He spent just about an hour with me, explaining the work and providing recommendations on an affordable head unit and camera that would provide bluetooth connectivity, Apple Carplay and Android Auto, and a backup camera that would work just like a factory unit coming on when shifting the truck into reverse.

I was very skeptical they could pull all this off and make it look factory installed, but went ahead and parted with my deposit and scheduled the work for the very next Friday afternoon.

I waited while they did the work that took about four hours, but when John met me at the truck to provide an overview and set up my phone, I was blown away, the install was beautiful and I don’t believe any normal person would think that it didn’t come from the factory when the truck was purchased. Everything worked flawlessly, and John spent another 30 minutes making sure that I was well versed in all the operation and options that the head unit could provide. Five stars for John and the staff at Caton Radio for their excellent work and support. ...