Gem Awards — Local services in Cedar City

When we went to Gem Awards we ordered two plaques. We received one on time, and we were happy with the first plaque. The second plaque was not. The second plaque was the most important one as it for our ailing puppy. We went back twice over a period of two weeks to get the plaque. The second time my wife asked the owner, Sharon, to mail the plaque. In less than a week, we received the second plaque. When we opened the package and that was when we became very unhappy, the name was misspelled.

We ordered one online and returned the second plaque to Gem Awards for a refund. All was going ok until I requested the refund be put back on our credit card. She said she just wanted give me the $10.00 and I said we wanted on our card. At that point she became very hostile (being very kind in description of her attitude). She did place the refund on our card. I asked for the envelope back as it had our name and address on the outside. She said no, grabbed it and threw it in waste basket. I asked as she was throwing it away if I could have it so I could shred it. She again rudely said no that she would shred it. She the went into the back where I could not follow. I waited to hear a shredding machine. When I heard one I left. I don’t know if she indeed shredded it.

Safe to say we...

I ordered two 5" trophies for my boys. They were delivered 2 days sooner than expected. When I got the notification that they were delivered I checked my mail and they were not there. So I emailed the company and asked them about the issue on Saturday. That Monday morning they emailed me back first thing (what great and fast customer service) they advised me to call the USPS to see if I could get it sorted through them first and if that didn't work out and it was still lost. Gem Awards offered to re-make the trophies at no extra cost and get them to me right away. I did end up having the Postman get my package to me and it was 100% the USPS mistake not Gems. So I would like to give a huge thanks for how professional and wonderful you all are down there at Gem Awards you have amazing customer service and I feel like this is a quality that is definitely not lacking. I highly recommend doing business with them. Oh, and my trophies looked amazing, such great quality. My boys are going to LOVE them....

Really phenomenal. I ordered custom medals with an image I created placed on the front and an engraving on the back. The decals with the image turned out great, placed perfectly in the center of the medals. The medals themselves are solid, look great and have the weight to lend them the credibility of being medals and not just plastic participation trophies. The engraving is perfect and the text is actually a little bigger than I expected, which is awesome.

The ordering process was incredibly easy, quick, and straightforward.

Prices were much better than what I found at other vendors.

Shipment was insanely fast, considering these medals had a custom image, custom engraving, and a uniquely selected ribbon attached.

I strongly recommend using Gem Awards.

One caveat: while these medals are every bit as high quality as the ones you’d get at a high school level sports tournament, they aren’t like Olympic level medals. If you’re looking for something on that level it’s probably going to cost...