Grace and Lace — Local services in Cedar Park

Sad to see such poor customer service and scam tactics from a small business.

I received an email from this company saying I had an outstanding gift card and they encouraged me to shop. So, a few weeks later I decided to shop their website. In the middle of the day I was shopping for a few hours, had about 20 items I picked out that were in my cart. I get to checkout and type in everything and hit pay and that’s when I get a message “the prices of your items have changed.” At that moment all of the items fly up in price! Very weird this only happened after I have spent all my time shopping and hit pay. I go back to the main page because I’m so confused and I refresh it, and the same “50% off site wide” banner that was there when I started shopping hours ago is still across the top. That didn’t make sense, so then why did my prices increase from the 50% off? I waited some time and refreshed again, same thing, same 50% off banner, but the increased prices remained. So then I emailed Grace & Lace with the issue and of course I thought they’d honor what the banner said/says and how this only happened when I was all done and clicked pay. Nope, they would rather squeeze more money out of the customer despite their error! After I emailed twice describing the issue and saying the 50% off banner was still there, they then took down the banner 😂 but still wouldn’t honor my cart. What a joke. I’m annoyed I spent hours of my time shopping just for them to do a bait and switch at the end. Especially after they emailed me initially and then this happens, really seems like it was set up on their part. I’ve never had this happen with any other company or website and am blown away they aren’t honoring the prices listed. Scammy company with...

DO NOT BUY UNLESS YOU ARE SURE YOU WON"T NEED A RETURN - I’ve been a longtime customer of Grace & Lace, and I’m extremely disappointed with how they handled my most recent return. I sent back 3 items, including 2 that I never even took out of their plastic bags. Instead of issuing a refund, they cited a vague “odor”—but couldn’t say what kind (smoke? perfume? air freshener?) or provide any proof. For the record, I don't smoke and nothing was worn so what are they talking about, a home air freshener? Doubt it.

When I asked for clarification, their only response was that they used the “buddy system”, meaning two people agreed there was an odor. That was their entire process. No specifics. No transparency. Just a subjective sniff test. Again, wouldn't even tell me what this odor was.

Then they offered me two choices: pay again to have the items shipped back to me (ya right), or let them “donate” them (something I suspect just means reselling). It felt less like a real return policy and more like a tactic to avoid issuing refunds.

Their self proclaimed “stringent” policy seems designed to protect themselves, not support their customers. Unless you’re 100% sure you won’t need to return anything, I strongly advise shopping elsewhere. I won’t...

Grace and Lace is an amazing company!! You find so much continuity in what they design and sell....nothing looks the same, but everything pairs so well with at LEAST one or two things that they never intended for it to go with! You can be stylish AND comfy at the same time, AND know that they are taking care of the people who make what you are wearing! We have a Facebook community where the ladies that work at GAL (as us insiders call it!! Lol!) are super responsive...all you have to do is ask if they can pair one item with another so you can see how it looks, and they are on it! Plus all of the members share outfits and info daily! I am a...