Platinum Beauty — Local services in Center Point

Without a doubt the WORST experience I EVER had! Stopped by there for my daughter to get some hair color. I was back & forth all over the store trying to decide on "MORE" extensions or maybe a wig since I've already been in there & purchased within the past month nearly $100 worth of stuff. I had a $2.99 wig cap in my hand & I accidentally set it down somewhere. I paid for merchandise & was not allowed to leave the store until $2.99 wig cap was found was called out in front of customers I emptied pockets offered to dump out purse & was unable to leave until they called the police on me!!! I did NOT have their $2.99 wig cap after I was held in the store a good 30 mins enbarrembar & had my character totally slandered! I simply did not know after the huge attack on where the wig cap was. I honestly think I put it back in it's spot when I was getting developer but was refused to be let go until I...

Went in there to get something quick for my hair style. The door was wide open. One guy immediately stood up an walked behind the counter to watch the camera. I instantly thought about turning around but, I needed my hair done. These folks literally closed the door when I was in there. One was on the phone, and the other one stood off behind me lurking while I was browsing for jewelry. As if I was going to run out. The hair I sat down on the counter because I know they think everyone that black steals. I tried to keep a smile on my face... needles to say, I know they don't really like us, they just like the money we spend with them. I won't be...

I loved them until I went to return some nails I bought. The night before I opened them to apply them to my hands but when I opened them all of my nails weren’t in there. They told me they can’t switch em out because I opened them. Was I supposed to use my spider senses to know how many was in there? I had to open it to put them on. If I hadn’t opened it I wouldn’t have known how many were in there. It made no sense. I wasn’t rude and I was a faithful customer. I thought that was messed up. I won’t...