RoseTree Boutique — Local services in Ceredo

I needed a dress for my brothers wedding. I had specific things in mind I was looking for. The style type I wanted.. Which was not outrageous, or uncommon. Not overly embellished or detailed. The color needed to be one that complimented the wedding party, but wasn't the same. I knew my size had changed from what I'd always been used to, in the year prior. So, I anticipated the fitting needs. I had heard about/found Rosetree fairly early on..as I lived in Huntington at the time. This was my first experience with them. First trip: Basically ignored from the time I stepped through the door. My boyfriend and I wandered around, looking at their dresses, and the boutique in general. More than anything else, what stood out almost painfully, was the staff. Not in a good way unfortunately. No one greeted us as we came in, but several did look directly at me/us. A few appeared detached and uninterested. They were the most pleasant ones I soon found out. Others looked almost hateful. Pretentious, skeptical looks from a large part of their staff were the norm. I had to laugh. I was trying to keep my voice low, although my facial expressions were impossible to hide..as I said to my boyfriend "Ha! Are you kidding me?! Do you see the way these chicks are looking at us, or me at least? When they actually do look anyway. They know I have eyes and can see them too right? Haha..I can't figure out why the hell I am apparently seen, judged, and deemed worthy of such dirty looks. What is it about me, or the way I look, that would make a girl like that, or wow!-like her, think they have anything that makes them better than me? Haha, really? Alright, that's ok." I don't care what anyone thinks who would ever presume to know anything about someone, on sight. Believe hastily formed, baseless ideas instantly...letting immediate judgement pass, held as truth.. all within a few seconds. "I'll give it a little longer and see what happens. But if they keep it up, I'm going to mess with them anyway I can..being as overly dramatic as possible. You've been warned. Ok, they have 15min to do whatever they will, while I look through some dresses." While my boyfriend did smile and laugh a little, I know he was thinking "Uh-oh". With close to 5min left, after I had carried several dresses back and forth.. No one had even asked if I needed help. I was getting geared up for the performance I knew was coming. 2 employees stood out more than others with their attitudes, looks, and open, intentional disregard of me as a customer. Many of them carried on with other things, seeming not to notice me at all. With only a few minutes left, I needed to try on 3dresses I'd narrowed it down to. I had no choice & had to seek out assistance. The mildly arrogant girl doing nothing, was as it turned out, too busy. But was able to vaguely gesture & say something about a short, petite girl who'd help me. Once I finally found her, I knew with in 2min, I couldn't let her get too far away. Nice, polite, helpful beyond belief..& later revealing more than a little disdain & contempt felt for all but one or two of the people employed there. My dress choice made, first measurements taken (was being tailor made for me), she was writing details with the custome order book open between us. After one woman noticed, and came to be nosy, it became a domino effect. Suddenly no one was too busy. No dirty looks. Not a hint of attitude from them. All smiles & sweet voices offering anything to help. It was kind of creepy how completely different they became in the blink of an eye. When she finished the initial paperwork and I had paid her the first balance in full, with out hesitation. Then tipped her and made sure everyone knew. Before leaving , I scheduled my next visit specifically to be with her & no one else. The times I was there and she wasn't working after my dress had been made...were nothing short of agonizing. Have never...

I have had a nightmare dealing with The Rose Tree Boutique. If there were a half star or no star I wouldn't even grant one to them. The employees were rude and snobbish. I felt like once they had my bridesmaids money they didn't care about follow up care. My bridesmaids were measured however were lead to the wrong size range. Where they said a dress would be an inch too small it was actually 3 inches too small after they "let out the dress and moved the zipper.' The dress actually looked like it had been taken in. The seamstress also used glue to mend the dress back together. 3 out of 5 dresses were too small. The other two, one ordered up the suggested size, the other lost weight. They started alterations about august and after being re measured they still did not have 3 dresses fixed. I called trying to explain the situation with the manager and they never seemed to know what was going on. They called me Dear, Honey, Sweetheart.. to the point it made me sick and then kept making me repeat my name because they couldn't remember it for 5 mins. After one dress was altered then the response was they needed to order more fabric(This is round 2 alterations). However the the fabric could only arrive about a month after my wedding due to their lack of efficiency. They also have poor communication with their seamstresses. Dates of completion were promised and never kept. It is now 21 days before my wedding but they did not see the need to make sure the dresses were ok. I still have two unfinished dresses. To any bride this is a little stressful especially when you started the process 7 months prior. I have learned that many other friends have had horrible experiences with this store. I brought one up to a employee and she called her a lier. You should not treat or speak to customers the way they do. How this place has a reputable business is beyond me. First they say we just want to help you, then when you ask for help they say "Oh I/We can't do that. Well I feel the only thing they can do right is take your money.... I highly warn anyone who shops at this store. You might be getting your dresses the day of or before your wedding. I know two cases now which this happened. Also a brides purchased dress was tried on by another customer the zipper was ripped when she went to take it home.... Very rude. Will never go back. I even know previous employees who worked there for years and said "They will screw you any...

I probably shouldn’t waste time posting since many people have complained about the same issue and apparently there has been no effort to correct it, but the bridal consultant currently there is so RUDE! It’s so disappointing because I grew up in love with this store, I’ve gotten a couple homecoming dresses and my wedding gown from them but this was all 5-10 years ago. I’m actually so embarrassed to have recommended them to my friend for her bridal needs.

We went in yesterday with an hour appointment scheduled, the other staff struggled to find the associate at first but she was located fairly quickly. She directed us to the bridal room, instructed us on the selection process using their rings and left us to browse. After making selections she hadn’t come to check on us so we made a couple rounds in the store looking, but couldn’t find her. After waiting another moment we proceeded to try on a dress as to not waste our appointment time. 2 dresses in she finds me browsing while my friend is dressing and asks “what are you doing? Have you been helped?” I was confused as she was our “help” and said “yes, I’m with the bride trying on in there” this associate rips open the curtain without announcing herself and exposes my friend in the process of dressing!! She yells at her that she can’t try on dresses without an appointment. (If she had taken a moment before reacting she would have noticed the dress markers that she herself gave us on the hangers.) When reminded we had an appointment she asked who was helping us, to which she was informed it was supposed to be her. Absolutely absurd right? The associate had the opportunity to make right on her verbal attack and mistreatment of the bride she forgot about then yelled at, but instead she helped her into one last dress and NOT SO SUBTLY rushed her out saying “good bye, drive safe.” I was honestly so flabbergasted by the treatment we just left. After sitting down in the car I checked the time to find it was now only 30 minutes into the appointment window.

Highschool proms and homecomings must be keeping this place afloat because the bridal treatment is horrendous based on our experience and recent reviews. I’m including a photo of the woman for your convenience since I can’t remember her name. If this is an employee, please find better help before she tanks your business… if this is the owner as other reviewers have suggested, then golly gee she must have no respect for...