Confidentially Yours — Local services in Champaign

If I could give negative stars I definitely would. I have had nothing but problems when dealing with the staff, and now the owner, of this store. They overcharge prior to billing items to insurance and then refuse to refund the difference. I've had to get my insurance company involved for two years in a row now to get them to do the right thing, and this year they still refuse to do so.

The in-store service is deplorable, the staff seems to be either under trained or completely untrained. It takes them months (literally) to submit a claim, produce a refund and respond to inquiries.

If you just want some underthings and don't mind a self-service place this store might be passable, but if you are undergoing or have undergone treatment for breast cancer I would strongly suggest you look elsewhere for the things...

Drove an hour to this place to get a proper fitting. Sales woman was extremely pushy. They didn't have any bras in my size so she kept trying to put me in bras that weren't my size. I told her I didn't like the moulded cup style and prefer an unlined bra. Eventually she found one (30FF), I'm a 30E. It kind of fit but not really. She kept pushing me to buy it so I did. A couple weeks later I still think the fit is off so I go to return it. The tags were still on and never worn. The same woman is there. She said you can't return sale items. That's not what their website says. It says "items ending .99 cannot be returned." Nothing about all sale items. I walked out with a $60 bra I can't even wear. They don't care about the customer. They just want to make sale. I wanted to like this place. Will never...

Didn't bother measuring me. Measured the bottom of my rib cage. Glanced at me, asked what my cup size was. Didn't even ask for the band size?

I described my fit issues with bras I've already tried, which were basically ignored. She gave me 5-10 poorly fitting bras to try. Eventually I ended up looking around the store myself and found much better fitting ones (didn't end up buying them).

My partner was with me. Same staff member looked at her, didn't bother measuring her, and said "she's a B". Also gave her a lot of very poorly fitting bras, mostly mastectomy bras (which she doesn't need). My partner said that the underwires were digging into the center of her chest, to which the staff member responded with something like "all bras are like this".

Very rushed, unhelpful, and...