Smoothie King — Restaurant in Champaign

I never write reviews but I ordered a smoothie at the drive thru 40 minutes before they closed the other night and the dude working was so mad at me for existing lol literally was moving so slow, opened the window and sighed, didn't say one word to me, I handed him my card, he came back and said "declined" in the most condescending way, I gave him cash, he gave me change and his body language was seriously horrible disgusting pathetic. I am 26 and sooooooooooooo empathetic to service workers as I have been there done that my entire life. I understand life is annoying and so is the general public. Apparently this dude was having a horrible day and for some reason thought it was my fault by being a customer at a business that was open for another 40 mins. He was tall and had shaggy hair and was wearing a button up under his uniform. Wouldn't...

There is no walk-in service, only drive through.

There is no actual sign indicating where you have to order. So, depending on where you are coming from, you might not see where to order and end up in line for a while only to be told that you need to go back to order.

Then, some items are only available before 2pm but the sign does not say that, so you spend time deciding only to be told that is only available until 2pm. Then, you have to start thinking again what to order.

Once, we got there 3-4 minutes before closing and were told it was too close to closing time so we could not order.

We have always run into staff that clearly project they hate being there, no...

The smoothies are great, but the service is absolutely disgraceful. The same lady who always takes my order always has an extremely rude demeanor and acts like it's a massive pain to take an order.

Every time I try to take advantage of a special offer they have, it's like pulling teeth. We've had to argue with the employee several times to get our earned discounts through either the special promotion or the rewards program.

Edit: Every time I've been back after my review, I've received nothing but exceptional service. Thanks to all of the employees for making...