7 Brew Coffee — Restaurant in Champaign

If you want decent service and be treated with any amount of respect I suggest going some place else. You're most likely going to get a kid with an unnecessary attitude problem if you come here.

I came here when there was no line and a group of about 6 employees were outside just hanging out. It took a while for one of them to approach my car. As I was ordering my first drink, he was literally staring into space not acknowledging anything I was saying, so I waited to order my second drink. After a while he finally looked at me and aggressively asked me if I was done ordering. I was taken aback by his rudeness and said no and ordered my second drink. He didn't repeat my order back and unsurprisingly when I was given my drinks, my order was wrong. Wrong sizes, wrong flavors.

I'll definitely never come to this location again. And management definitely seems like they don't care to train their employees with basic customer service skills because it seems like this location is already getting a reputation for extremely...

When this place first opened we went all the time and the staff were very nice. Here recently things have gone very downhill.

The crew inside that is working right now at the Springfield location at 1:40 PM on 10/12 should be let go. I overheard them groaning and complaining about making my drink from my car outside over the insanely loud music, and to top it off when the woman handed the us the drink another employee said it looked really good and she said twice “I don’t think so, no that won’t be good”. If you can’t make coffee and can’t keep your rude comments to yourself then I would suggest finding another job.

We live close by and used to frequently walk to get coffee but since walk ups aren’t welcome we quit doing that as well. Regardless of where you walk up you are met with a horrible attitude and you are in the way - I have also been forgotten about on numerous occasions.

Long story short we won’t go back. Espresso Royale, Starbucks, and McDonald’s employees are much kinder and have no issues making...

I visited this 7 Brew recently and walked away feeling disrespected and unwelcome. The staff were rude and dismissive, and the way I was treated made me feel I was being singled out because I’m Black. My questions were brushed off, my order wasn’t taken with the same courtesy I saw given to others, and basic customer service was missing from start to finish.

This is my honest account of what happened to me, and it matters because people deserve to be treated with dignity when spending their money. Black customers, please take note: until management addresses the behavior at this location and implements real accountability and anti-bias training, I cannot recommend going here. There are plenty of other coffee spots that show respect to everyone who walks up.

I hope 7 Brew leadership reads this and takes action. A sincere apology, staff retraining, and better oversight would go a long way. But as of now, I...