Trailhead Champlin — Local services in Champlin

This place is a joke... may 6 the 40some year old guy at the counter gave me an attitude as soon as I came in the door probably because of the way I was dressed I was painting my house so I still had my sweatpants on that had paint on them. Clearly must have been judging me or something, not sure. All I wanted to do was buy some metallic brakes 4 my scooter that has the exact same disc brakes you put on a bike. It comes standard that way when you buy it new. They did not have the metallic breaks I needed so I asked if I could look at what brake systems they had. He sighed and rolled his eyes and said what ones do you want? I said I don't know, that's why I'm here, I would like to see what you have. So he went back grabbed a bucket of miscellaneous brakes placed it on the counter I dug through them I found it and I said this is the one I would like how much is it? It's the exact same ones I have on the scooter now. He went back and talked to either the manager or owner still with an attitude for some reason. Apparently because I didn't know exactly what I wanted it was an inconvenience to him when I thought this was the place to find out what I would want. He came back and said they were for sale but they won't give me a price on them because they're not going to sell them to me. His exact words. I said why not? He said because what you're going to do with them. At this point I lose my mind. I drove for 40 minutes to come down to deal with this A--holes attitude to buy brake pads from a bike shop that he probably secretly wants to run into the ground because he hates his life and his pathetic job so he decides they are not going to sell them to me because of what I was going to do with them. I said it's none of your f---ing business what I'm going to do with them. I thought your business was selling bike parts right? which I was trying to buy but you will not sell them to me! I yelled and made a scene. Then the loser at the counter said I understand. I said you're a f---ing idiot... I want to buy something from you and you won't sell it to me as I stormed out of the store. This is the reason online retailers will crush little operations like this. I'm looking forward for that to happen to places like this when you get service like that. I ended up finding the exact same one I was looking at for around $10 online so good luck with your little business. Anyway I went up the road to Erik's Bike Shop told them about my experience at trailhead in Champlin. The guy at a different store for a different company apologized 4 my experience at trailhead. they were helpful he looked up the brakes that I needed I showed them online how the brakes for the scooter are the same ones you put on a bike and they were helpful unfortunately they didn't have the brakes in stock so he suggested he could order them for me but I could do that at home. what I was trying to do just go into a place and buy something that day. My advice to anyone is to never go to that trailhead place in Champlin. Go to Eric's bike shop Jerry Schwinn in Anoka anywhere but that Champlin place that's my advice I will actually give good reviews on those other places even though they weren't able to help me. One of the places suggested trailhead. What a joke. Here's a little advice to the owner if you are in the business of selling bike parts then sell them. it is none of your business what someone does with those parts I could use that brake pad as a paperweight or for the scooter which was their intention and what I wanted them for. So I guess in the owners head it's safer to send my nephew's down the road on a scooter...

This business is a scam! Bought bottom bracket for my fat bike on their web site. There were 3 choices for delivery: either deliver to my home or pick up in store, either at their Plymouth or Champlin location. As I live in Plymouth, I've chosen the Plymouth location, the payment was accepted, and I went for pickup. Upon arrival, I found an empty building with an only woman looking pretty much like a store owner (according to her online photos) vacuuming the empty concrete floor. "I would like to pickup my item" I told here trying to show the online order conformation. "This location is not open yet" was a reply. "Can I talk to the store owner?" I asked. "No, I am a construction crew, you have to call store at Champlin" was a reply. Mind you again, the woman looked like a store owner. Well, called the Champlin location and was told that they cannot check my order number because only store owner has access to their online ordering system, and she is not there (sic!). However, I was told, "we have located the product you need and you can come and pick it up". "Are you sure" I asked, "without the access to your online purchase system?" "Sure", was a reply, "no problem". Before departing to their Champlin store, I called them again just in case , and was told the item is waiting for me. Well, I guess everyone now can predict what happened next. Upon arrival and waiting for about 20 minutes the person at the front desk told the owner told them not to sell me this part because "they did not realize the part I am buying is not for the bike they have sold". Mind you, the part was openly listed on their web site without any preconditions. "We apologize for any inconvenience and the owner will issue a refund when she will be back in an our or so." "You better do it, and if you ask me all this looks like a scam" I exclaimed and the front desk person slightly nodded ... Mind you they did not manage to write the order number so I am not sure how they will identify the order to issue a refund. Fortunately, the payment was made with PayPal, and PayPal have 180 days money back guarantee policy......

Quick turn around time for repair, but quality inspection on the bike before handing it over is something else.

Dropped off bike on Thursday, picked it up Friday evening. Left town right away after picking up the bike. Was riding the bike on a technical trail full of rocks and the crank arm fell off. The bolts were loose. This was part of the service that was done. Installing crankset along with other parts. Luckily did not seriously get injured. Only minor scratches. I was extremely disappointed because I wanted to support local bike shop instead of bigger chain stores. I had my tool bag with me to tighten it back up or else it would've been a long walk back in the middle of the woods full of mosquitoes. Make sure to double check the mechanics work if you had it serviced there before. Unfortunately I probably won't be going back. I understand everyone makes mistakes, but this one could have been tragic and prevented.

Edit response: I brought in the crankset and bottom bracket separately from the frame. I would have paid for the service if it was already done, which it was done when I picked it up. I didn't want to pay $20 for something that would take a minute to install. I was also told on the phone that it was ready to ride when I pick it up. I "assumed" everything would be tight and ready to ride as I was told. The final cost was more than I was quoted as well. I was surprised as I was not informed of the change in total...