Verizon — Local services in Champlin

During a funny accident my girlfriend put her phone on top of our car and drove off. She was with straight talk at the time and did not have insurance on her phone of course. We came to a sound decision to add her to my plan. This involved me going and upgrading my plan so I could have another line/ device on my plan with unlimited data. While trying to complete this via the Verizon App it would not allow the upgrade to occur as I had a missed payment back in January ( due to switching banking/billing info a few days late.) That put my account on a hold for 6 months and during that hold Verizon refuses to allow you to add or upgrade your line during this holding period. FYI for those of you who didn’t know. I ended up speaking with Scott in the finance department over the phone and he was able to release the hold for me as I was currently over paid by $137 on my account. Meaning I had a $137 credit to my next bill. During this research me and my girlfriend made many trips into TCC (Champlin Verizon). Nicholas P. Was an Amazing representative of Verizon. He was the greatest employee at the Champlin location by far. I’d give this a 2 star review if this was a review for Verizon but I would like this to be a reflection of Nicholas great service and dedication to his customers. NICHOLAS P. First off I would like to say THANK YOU! Secondly I’d like to mention how wonderful he was. Time and time again he would answer our calls if we called the store to assist us as he was helping other customers in front of him (TCC only has one worker at a time so they have to multi-task a lot of the time in order to please their customers.). Nicholas would even go as far as helping us by calling around to other departments to find us answers on why this block was on our account. He made many calls and was very nice and professional during every phone call and during our interactions. Thank you. During figuring this whole mess out we were in the middle of buying my girlfriend her phone and we witnessed first hand Nicholas calling other departments and not getting help or service from other departments as it appeared the other individuals on the other end of the phone did not want to work. Nicholas was getting very frustrated but kept his professionalism and even went as far as to call multiple times and made sure to report those who didn’t want to help him with his customer for a instore pick up.

Nicholas. You are a very helpful and valued employee and if we could tip you we would. We cannot thank you enough and I will be sure to come back to you for the purchase of my IPad and make sure I send all our business your...

I'm torn as to how to write this review. The woman that we worked with while we were there was friendly and seemed knowledgeable enough however it has taken me over two weeks to actually get the receipt that was told would be sent to my email. I had to contact Verizon to get the store to send it and my documents are still not properly uploaded so that I can view them on my account. Once I finally received the receipt from our phone upgrade I noticed that there was an additional charge for a service that was brought up while we were there. Neither my husband nor I ever actually approved this service to be added on to our plan and when I called the store to talk about it the guy was extremely rude and cut me off from the second I got on the phone with him. All I wanted was for the charge to be removed because I do not wish to have the service...he basically said that because we would have talked about protection for the phone that this would have been brought up and added. So all a representative has to do is bring something up to add it to your bill? I don't think so. I can't wait to go in and get this refunded and deal with this employee's wonderful attitude. Also be prepared for a charge of $9.99 for them to "set-up" your phone and apply your screen protector if you purchase one of the ridiculously overpriced ones they carry. I say "set-up" because when we left the store my husband's phone wasn't even connected with Verizon! I spent over an hour on the phone with them later (store was closed at this point) trying to figure out why the phone wasn't connected and dealing with the SIM card and even he said they often have issues with people getting their phones up and running in the store. Why bother going with an authorized Verizon retailer when their customer service and hidden fees are way worse than just going to a Verizon store? I won't make that...

I wouldn’t recommend going to this store. I went here with the other person on my account to get new phones, and were told that nobody would have the phones we wanted in stock (iPhone 14), so we needed to order them, and had to have them delivered to the store; it was not an option to have them delivered to our house. Calling a legitimate Verizon store after the fact, I found that they had plenty in stock of the phone we wanted, so had we gone there, we would have walked out with new phones the same day. After our phones came in here, we had to come in together, and they didn’t give us an option to setup the phones ourselves. They started setting them up, and then halfway through told us there was a setup fee of $29.99 per phone. All this time, I wanted to take my phone home and set it up myself, but they made me feel like that wasn’t an option and kept coming up with excuses for why I couldn’t do that. Next time, I will go to a legitimate Verizon store or do all of the ordering in the Verizon app and skip the wait times and hidden fees. The only reason I gave 2 stars instead of 1 is because we eventually got our phones, but I wouldn’t...