Public Storage — Local services in Chanhassen

Public Storage… stay away!!

I started renting from Public Storage in Eden Prairie in the spring of 2022. I rented two units while we waited for our house to be finished being built. The process is pretty simple, put your items in the storage units, and then you can take them out. Wrong!!!

Here’s what happened. While I am in one of the 2 units we had rented arranging some items, suddenly the garage door access to my unit came crashing down behind me! Startled but OK, I had my cell phone, so I turned on the light, tried to lift the garage door, which was heavy but doable, (there is no way my wife could have lifted it!) so I found a steel rod among my items, I hoisted up the garage door and held it up with the steel rod. I grabbed a couple of items, I then pulled out the steel rod and let the garage door fall down again. That’s when my real problems began!

I went to the office to file a report with Public Storage. No one was there. I left messages.. no response. I returned numerous times to the office, no one there. I filed a report online and eventually found someone at the office and filed a report there as well. They asked for my key for access so they could fix the door, and I gave it to them. This was the end of August and early September of 2022! I moved out of one of the 2 units we had rented and was trying to move out of the one that I no longer had access to! Again, this is where my real problems continued.

Repeated attempts… repeated attempts…. Does everyone understand I made repeated attempts to get access to my unit all of which fell on deaf ears. Oh yes, when there happened to be someone in Eden Prairie behind the desk, they were sure to file the forms and to make the calls to “escalate” fixing their door so that I could regain access to my rented unit. They reiterated that I could not go back into my unit until the access door was repaired. Well whoever they called or wherever the forms went it was all to no avail. It went into a dark hole of Public Storage incompetency. Not for a few weeks ... Not for a couple of months. But until the end of March/April ( I have heard both!) so 7 MONTHS at minimum and still they did not fix their broken door to allow me access to the unit! But of course I had to keep paying the rent or hear their threat of auctioning my items.

Never an apology, never a contact apologizing or expressing concern that I could have been severely injured! Never a contact from district management, never was I compensated for the numerous months of not having the access I was paying for, or given any reduced rent, so I continued to pay my rent while I am Trying to get somebody’s attention. Finally after May I stop my auto payments, get a rate hike and yep you got it, they say they won’t discus it unless I now pay penalties and the increased rent first!! After 11 months of ZERO contact from anyone who has any authority, Public Storage pulls out their strong arm of slapping on penalties and setting an auction date to sell my contents! Unbelievably arrogant.

Remember!! Public storage ignored my numerous requests and ignored repairing their broken access door for over 7 months all the while collecting my payments and breaking their contract obligations while they were being paid!! Then they turn on me by adding penalties, fees and rate hikes all still with no correspondence from anyone who has authority to resolve the issue!

Completely shameful and irresponsible! All I can say to those who want storage is to go somewhere else other than Public Storage’s machine of...

I first rented a spot in eden prarie where I live we had road work being done and I got a 5 by 10 being told and I also thought it would be big enough so when I get there the entrance was not wide enough so Craig found me a place at the chanhassen store I get over there they knew what I needed and after they took all my information and took all my bike information I was stupid and paid for it then we went to look at the locker I seen the lip to get into it was to tall I told him it would not work they would not refund me at the time my wife and bank fault them I got a 30 dollar refund that was after I paid almost $200 dollars for something I could not use stay away from them use metro storage they where stand up I will tell everyone I know to never mever strust them I will tell everyone I know they are bad people . They most likely rented this same unit and made double the money. These guys were not about the customer, they were all about the money. This manager was everything you shouldn't be Gutless he didn't want to deal with it he would never even call back That is someone unprofessional and shouldn't be the manager of any business I will talk bad about this business to everyone I know. They are not a reputible business they lied about their property. As far as I'm concerned I will never recommend them to anyone. All it took was a call and they couldn't even do that. It was a waste of my time, lesson learned. Words go a long way, good luck to you. Stay away from these locations go to Metro Storage they are the definition of what it means to be a good business and a...

I shopped around for the lowest rate on an exterior 10x15 space for my father and had excellent customer service on site by Twanika. The space itself was fine. Please know that the posted rate does not include a required lock fee and insurance. After several months of renting he had a rate increase of $20/month which we thought was excessive given the size of the unit. I emailed in and was told to contact the customer service number directly and after wading through at least 10 "menu choices" finally had the chance to speak with a "customer service" rep who was very curt - NOT courteous! She did not care that my father was on fixed income.She claimed that he wasn't eligible for a reduction because incoming renters were paying $198 per month at that site but we know that that isn't honest because we were quoted a lesser amount and can shop around online to see - perhaps she was looking at climate controlled or a different sized unit??? We won't recommend Public Storage, because they seem to be enticing you in with a lower rate just to hike it later when you are all moved in and customer service at the corporate...