Chardon Power Equipment — Local services in Chardon

Worst purchasing experience of my life. I received a formal quote on paper for a very good price on a Yanmar 424 Tractor with loader and backhoe. I did not purchase at that time, but called a couple of weeks later to check if they still had the tractor and if the price was still valid to which the salesmen answered yes. I went to the site that afternoon to sign the paperwork, when I sat down to sign the salesman alerted me that he had made a mistake and the tractor would cost almost $1,300.00 more than the the price he gave me in writing. I explained to the salesman that he had given me a formal quote on paper and this is unethical, yet he refused to honor that quote. He then stated twice that he is not pulling a bait and switch, Interesting - I had not accused him of that, maybe he had a guilty mind. I left disgusted and went to get something to eat, after calming down I reviewed the quotes I had received from other dealers and the price was still about $500.00 less. I went back, agreed to purchase the tractor and signed the paperwork. Guess what, I received a call from the salesman several days later to tell me that he had made another mistake and the price was another $700.00 more. The price of the tractor had now gone up a total of $2,000.00. I canceled the deal at this time. A couple of days later I called to speak to the owner and was refereed to the store in Middlefield, I was able to speak to the owner and in the middle of my explanation he burst into "oh, here we go" mocking me. At this point I was completely and totally disgusted. I did get a call from the salesman a day or two later offering to roll back the price $700.00. Way to little - way to late. Looking back it is my opinion that they were pulling a bait and switch. I feel that they are very untrustworthy and caution others not to deal with this company. If it were possible to give zero stars in this review that is what I would have done, because one star is to many for the experince that they...

I waited until my deal was completed to write this review.

In October of 2014 I went into Haueter's (Chardon,Ohio) to look for a new lawn tractor and snow thrower. As I was approached , I found the individual to be knowledgeable about the products there. After briefly inquiring of my needs, he presented his recommended products. I found the salesman to be helpful , not over bearing or intrusive as he then allowed me time to walk around and consider his recommendations and look at other products. Once I was ready to buy , he asked if I was interested in a promotional financing deal that cub cadet was doing and I ended up going along with that too. The deal was no interest for 3 years and I am now paying off the product without a hitch. (sometimes these deals look for the slightest reason to charge the interest anyway , but this one did not.) It ended up being a good deal. Also , I had a problem mechanically which needed their mechanic. They came to my home (rural area) with a flat bedd tow truck picked up my machine and took it back to their shop. They went out of their way to research my warranty (which I thought had expired) and the whole repair was done free. They didn't even charge me to pick it up! It's good to do a business deal with a company that holds up their end and takes care of their customers. In my experience I was not a distant memory after the sale. Bill A -...

Over the last 3 years I have gone to Haueter's for my leaf grinder/vac/mulcher, snow blower and generator. They have exceeded my expectations in terms of friendliness, value and rapid time of repair. My first time there was because local shops in the Mentor/Willoughby area were all too busy to look at my new internet ordered leaf vac/grinder/mulcher when it wouldn't start. Hauter's told me to drop buy and they would give a quick assessment even though they were busy. They looked at my machine on the spot, saw a not too easy to see wire that was not properly connected, connected it and charged me nothing! Where else would that happen? From then on they have had my business. They clearly explain good use & care of my machines. I don't understand the disgruntled reviews, but my experience has been great and I am going again for another machine repair this week. FYI I have no affiliation with them. I drive from Mentor to Chardon because I trust Hauter's and because of some rude / poor service experiences at a Mentor shop where I previously bought my...