Atrium Health Primary Care Randolph Internal Medicine — Local services in Charlotte

I would't trust this facility or anyone who worked in it with my medical care as a PCP ever again. Not any more than I would trust the venom from a king cobra as "safe". Oh, the irony that they would have the audacity to ask you to leave a review about your visit. Because I wrote Atrium Administration about my "visit" and all I recieved was a letter telling me that the doctor would no longer be treating me signed by the Manager who Supervises the poorly trained, passive-aggressive, Medical Assistant's the doctors order to make follow-up calls, named in the complaint.

Must've been hired during the height of Co-Vid. That's the only thing that would explain the level of unprofessionalism I've experienced dealing with this office. I have chronic illnesses. From Administration to its Physicians-if you're in the right SKIN, then I suppose what your medical issues are will matter. SKIN and INSURANCE. That's the #1 focus of Randolph Internal Medicine. If you want a doctor to spend 20 minutes reading through prescriptions asking you why you take them, as if he hasn't gone to medical school, 5 minutes examining you before ending the visit without having addressed the most serious issues that brought you into the office--then go right ahead. Schedule an appointment here.

Don't bother writing the Administration or going to "Patient Relations" with any problems or "concerns". The entire concept of "Patient Relations" at this place is absolutely laughable. And, I wrote directly to the main office that oversees "patient relations".

What my experience proved is that they will all work together to cover their behinds even when they make a serious mistake with a patient's care that's detrimental to the patient. Rather than work as a medical team to correct the mistake, they worked as a team to pretend, as if they'd never made one that could have cost me my kidneys. They're worried about "cost". Interesting. Because so am I. Like I said. Negligence could have cost me my kidney. So, we're all worried about "costs".

So, there is my review. Hopefully that allows patients to make an...

This office is a nightmare! I've been a patient since 2007/2008. My primary is Dr. Collins. I've been on thyroid medication since 2009. I've only ever been required to come in once a year for an annual and labs. It's been an ongoing issue that they will only refill my prescription for 2 - 3 months at a time. When the refills expire, I end up having to jump through hoops with the pharmacy to get the refills renewed. This is a daily maintenance medication that I will be on for the rest of my life. Earlier this year, I was going to have to wait weeks to schedule my annual with Dr. Collins, so I made an appointment with a different doctor in the practice. He was very nice and I was very impressed by him. He sent in my refills and I though I was good. 3 months later, my refills expired again and it was back to jumping through hoops. I left a message at their office for the nurse to call me back. She left me a voicemail and said that Dr. Collins was approving a one time refill, but I had to come in for my annual appointment. I'd already been in just 3 months earlier! Here I am again, 3 days without my medication and the doctor's office has rejected the pharmacy's request twice. And did anybody from Randolph call me to explain why? No! I called this morning and left a long message for the nurse about how I'd already had my annual this year. I was told someone would call me back within 4 hours. I never got a call back. I just checked with the pharmacy and the refill was not approved. This isn't a narcotic! This is something that I need for my health! So I call the doctor's office and am told that suddenly now I need to see a doctor every 6 months to get my prescription refilled. I've been on this medication for 9 years, only going in once a year for a check up and suddenly now I need to come in twice a year??? And nobody from their office can be bothered to call me to...

I will say this, I usually have exceptional service with Atrium Health Primary Care Randolph Internal Medicine but this last week was not one of those times. I had a prescription for 20 mg XR adderall put in on 8/16/2024. The pharmacy called and said it was out of stock (first time in awhile since the last shortage), after Atrium closed so I called first thing Monday morning to see if I could a different dosage put in (i.e., double the pills of 10 mg of Adderall ER), because the pharmacy said they would be able to fill that if they put it in soon (i.e., they had in it in stock). Receptionist said they would send it as an emergent message to my provider, and they did. However, a prescription for the same prescription (which they put in 3 days before) was placed again for the the adderall 20 mg XR. I called in Tuesday saying that I needed 60 pills of the 10 mg XR and to please not put in the same prescription that they do not have. Anyways fast forward, FRIDAY they called me and said I had to come pick up the paper copy of the prescription to bring to a pharmacy, so I picked up the prescription brought to pharmacy (who had said on Monday they had enough to fill prescription) but they had since filled prescriptions since then so they only had about 20 days worth of the prescription - I had to fill bc at this point I was out pills for over a week. but it could have been avoided all together if my first call had been done correctly and I wouldn't have had to take time out my days to fix the simple error Atrium made. The new prescription refill guidelines are ridiculous too - Atrium wants my pharmacy to call them to request refills, umm last i knew was Adderall was a controlled substance and a pharmacist was not able to request controlled substances on a patient's behalf. and now we can't request medication...