Bargain Hunters Thrift Store — Local services in Charlotte

8/19/2021 - Closing manager only advised customer and customer's mother of store closing and did not advise other patrons in store (1 male and 1 female).

Customer and customer's mother proceeded to register, customer arrived at counter first...

Closing manager "Fearah" and cashier conducted unprofessional conversation in front of customer about customer and customer's mother.

There was no greeting, eye contact or acknowledgement of any kind. When customer asked if that was standard policy to disregard customer, manager stated that "they" do not have to speak to customers if they do not want to. Manager also stated that customer cannot force her to talk either.

Customer asked manager to repeat herself on a recorded line and manager reiterated that she does not have to engage with customers. Customer informed manager and cashier of overt disrespect and proceeded to video record actions of both manager and cashier.

*Manager proceeded to allegedly call 911 on personal cell phone to report customer to authorities.

Customer spoke loud enough for dispatcher to note customer's name, address, and contact information for direct follow-up. Manager locked door behind customer after cashier completed transaction while another customer remained in building.

Customer asked for names of cashier (cashier declined), manager repeated name in an inaudible tone multiple times; however, customer could not decipher what manager stated.

Customer seeks to file formal grievance against manager and cashier for distress and unlawfully contacting 911 for non-emergency services.

After 8/19/2021 customer will not return to patronize or donate items until the actions of both employees has been addressed and corrective action taken.

Customer will encourage friends, family and professional networking circle to stand in solidarity with customer until actions of manager have been addressed and...

I initially posted 4/5 stars but completely recant my statement. I was sold a faulty computer chair for $30. I asked the gentleman when checking out what the policy was for any defective items and he did mention they “typically” don’t refund items but he would “take care of me” if there was something wrong with it. Sure enough, the chair is broken. I tried to go there last night to see about getting the situation rectified and they were closed before 9pm (which is their closing time). I had called right after 8pm and no one answered and so I physically went down there and of course they were closed… i called this morning and spoke to a woman who does pickups American kidney foundation and she would not allow me to speak to a manager. She reiterated that there are “signs posted” in regards to checking items before being bought. That does not absolve you of selling broken goods. I don’t know who the young gentleman was that helped me that night and she was no help in identifying. Shady business practices to sell broken items and then offer no assistance to rectify the situation. I’ll be taking this higher up. These are DONATED items…...

I would go in and shop every other weekend good way to release and unwind ALSO in my neighborhood..WON'T EVER GO BACK AGAIN..they had a candleholder/light 2PIECE for 4.99..so there was three on the shelf I get them up to check out and they tell me they're missing the bulb so they will sell them for 4.99 a pieces .number one the tag was misleading .cause that says to me two pieces (set of two) for 4.99..So i was told i wanna take them back in the back to see if pieces are back there and price them for 4.99 a piece.well number one you just told me some one took the bulbs number 2 I THINK SINCE YOU HAVE A CUSTOMER AND THEY'RE 4.99 A PIECE (now) and MISSING PIECES SELL THE THINGS 1/2 price 2.50 a piece no she wanted to sell them for 4.50 a piece.with the bulb missing what since did that make???? NEVER WILL I EVER SHOP THERE AGAIN..ALONG WITH THE FACT THEY HAVE NO PUBLIC RESTROOM....NO MORE OF MY MONEY WILL YOU GET VERY POOR "CUSTOMER $ervice" customer loyalty and satisfaction lacking as well...my name is Pam and I approve of...