Diana Deli European Food — Local services in Charlotte

I was shocked today when my 7 yo daughter was refused access to the restroom. We were told to go to the cafe across the way. She nearly didn't make it. I guess this place doesn't care about what might happen to a little girl's esteem when she soils herself in public. Not to mention the car ride home in wet soiled clothes.

The cafe staff, on the other hand, was very friendly and helpful despite the fact that we didn't come to purchase anything.

Needless to say we abandoned our cart and did our shopping at the other international store half...

Amazing store with a great selection of Russian and Ukrainian products! But what truly made my visit special was the outstanding service from Olesya at the register. She is incredibly professional, friendly, and attentive—making every customer feel welcome and valued. She handled everything with efficiency and a warm smile, answered my questions, and even gave great recommendations.

It’s rare to see such exceptional customer service, and Olesya truly goes above and beyond. I’ll definitely be coming back! Highly recommend this...

I recently visited this store and was disappointed by the experience. While they offer a wide variety of items, the saleswomen were incredibly rude and unpleasant. They never smiled, greeted me, or made me feel welcome. The lack of basic customer service skills was evident, and it left me with no desire to return. Management, please take the time to educate your employees on the fundamentals of customer service. A little kindness and professionalism can go a long way in improving the...