Sean Rocco Salon — Local services in Charlotte

Prepping 6 months for an important Photoshoot, I went to the Salon with a photo (my roots touched up & some highlights) & my hair history (it had been dyed once & darkened once by their salon). I was told “no problem”. I got dried-out hair & no highlights, but I paid & left. I was very upset & decided to go back to get it fixed. I calmly asked the stylist but had a client so someone else washed my hair w/serum saying it would pull ALL the demi-color out of my hair & turn it red. (They used permanent on roots & demi on the rest.) She called Sean. I explained I was worried about having black hair for 3 inches & then the rest being red. He yelled that my hair would have to be either red or dark, it wouldn't do anything else. I know that's not true. He told me it was bc it would take a year of monthly visits at $100+ to get highlights the 'right' way (using a 10 developer to prevent damage although this wasn’t revealed at the beginning). Being from a family of cosmetologists, I know 10 is used to deposit, not lift color. When I pointed this out to Sean he started yelling “there is 'no way to know what the hair will do, cause we don't know how many times you've been to a salon the past few months or what was used”. I reminded him his salon was the only one I'd been to in a year & they had a record of the one previous dye type, developer level etc. He got very nasty & blamed me for everything wrong not holding his staff accountable. He demanded he wash my hair w/serum to strip some of the color. As he did, he pulled my hair & yelled at me about not knowing how hair or dye works firing rapid questions like 'so what exactly did you say, because we need to figure out where you-we had this miscommunication' & 'well you said you didn't want to lighten your hair'. My reply was cut to three words before he’d talk over me, tell me what I was thinking!, Misquoting me. My stylist stepped in to say that I had not said any of it. Sean got angrier. At this point, I was crying because my hair is ruined & I'm being yelled at. We went to blow dry my hair & he barked the names of the two stylists saying 'let's just be civil about this & get past it' (he's been the only one yelling.) He asked them what I said & where I had a 'miscommunicated'. My stylists agreed with me on everything until I pointed out that I asked them NOT to put a dark glaze on my hair because the highlights were dull & I didn't want it darker. They had been talking & I said 'no, just leave it like it is, I don't want it darker.' The stylist apologized for not hearing me, but Sean started screaming & kept saying I was a liar. He’d been brushing my hair harshly & painfully. The stylist noticed, said she'd brush my hair, but he refused, & continued pulling out my hair. He kept 'you need to come every month for a year' & I told him through my sobbing that my job (Acting) does not allow for hair changes because you have to match your headshot. If you make a changes, they must be updated to match (industry standard photos are over $600). I knew many actors who got their hair done in one sitting. He then begins to scream, tell how my own industry works & that he 'used to be a Hollywood actor' & I could dye my hair any color & cut it a few minutes before an audition & they wouldn't care. He'd done it before (he just said you can't dye/bleach your hair in one sitting w/o being ruined) I explained this will get you a bad reputation & I'd been yelled at for not matching my headshots. He rolled his eyes & kept screaming about being right for several minutes then told me he'd see me to lighten my hair over a few months. This process took 5 hours, my hair is nothing like what I asked for, I was screamed at, had my hair pulled out & was put down endlessly. The stylist apologized for him but he should be professional. I tried to tip my stylist but she wouldn't take it. They refunded the service, but my hair is ruined & my headshots are as well. I will...

For over 5 years, I’ve entrusted my haircare to Sean Rocco Salon, and I couldn’t be happier with the experience. The staff members are not only friendly but also incredibly knowledgeable, ensuring that each visit is both enjoyable and beneficial for my hair.

One of the aspects I appreciate most about this salon is its consistent cleanliness, which adds to the overall pleasant ambiance. Moreover, punctuality is never an issue; I’ve never had to wait beyond my scheduled appointment time.

What truly sets Sean Rocco Salon apart is the genuine care and attention each stylist provides to their clients. From the moment you walk in, you’re made to feel like the sole focus of their attention. This personalized treatment not only makes you feel special but also demonstrates the team’s dedication to ensuring every client leaves feeling pampered and satisfied. If you’re seeking a salon experience where you’re truly valued, look no further than Sean...

Extremely disappointed in attitude of stylist, Sean. I walked in with pics of what I did not want. I then shared pics of what I liked. I was told by Sean that ‘I am the professional and I will tell you what you need’. I was willing to listen to his opinion on what my hair type should and could accommodate. I was told he would share pics in his book and we could collaborate on styles based on my hair type. The book was never shared. It was suggested I receive a cut like the neighboring client. I directly said ‘I do not want that kind of cut’. My instincts said to leave, yet I stayed for cut and foils because Aveada salons have a reputation for conservatism. I was certain he probably would not leave me with a uncorrectable mess.Upon completion, I was asked how I liked it. I abruptly stood and remarked that it was ‘it was not what I asked for’ , paid the bill, and exited. I have never been to a salon where the customer is given no say...