Spectrum — Local services in Charlotte

I recently moved to a new apartment which already had Spectrum service. I contacted Spectrum on Sunday February 2, 2020 to cancel my existing account since there was no reason to transfer it to my new location. During the conversation, one of your agents informed me that I would continue to be charged through the remaining billing cycle even though my billing cycle had just started three days prior on January 31, 2020. Of course, I was not happy when I was told this and questioned the agent’s statement. She told me “that is our policy” as she read from a script, insisting there was no alternative. I suggested a logical solution to the matter and that was to pro-rate the bill, after all, I did use the service for three days. However, she reiterated I would be billed for the entire billing cycle as she read from the same script, word for word.

I knew further conversation would fall on deaf ears, so I asked for a supervisor, to which she replied “yes, you may speak to a supervisor but he will tell you the same thing”. After 10 minutes on hold, a supervisor named John answered the phone. He had been briefed by the agent as to why I asked to speak with him. To my continued disappointment, he read from the same script as the agent and didn’t waver as he read, “that is our policy” again and again as I tried to interject some semblance of rationalism. Needless to say, I was more perturbed at this point and asked to speak to a manager. I was informed the manager was not on duty at the time and that “he will tell you the same thing”, but I persisted and the same reply was repeated another three times before I insisted the manager call me back when he/she was on duty. Needless to say, I never received a call from any Spectrum representative.

I then sent an email to their Customer Service department only to be told the exact same thing. This is no way to treat your customers. I had been happy with the service and would have eventually gone back to Spectrum, but after this experience, I will be looking elsewhere for service in the future. Ironically, at the end of the call the agent said 'we appreciate your business', and I said, 'No, I don't think you do appreciate my business'!

Your unfair policy of not pro-rating your bills is appalling! I've read some of the reviews about Spectrum and there are many others that express the same views on this policy as I do. I could understand if the new policy was meant for new customers, but it was not in effect when I started my service, so I should have been grandfathered in the original TOS, and not to have new changing terms imposed on me in the middle of my service.

Is this how your company treats their customers? They are extra friendly when they know you are going to sign up for service, and they are very pleasant when you have to call for technical service, too, so I expected the same customer-first service I was used to when I called to cancel my service, but instead I felt like I no longer mattered now that I would no longer be a customer.

I am not asking for anything other than a fair and equitable agreement. I am more than willing to pay for the service I used and will agree to a...

This worst absolute worst review if I could give them - 10 Stars I absolutely would. First they promised 44.99 internet and cable that's everything included and $45 each line everything included unlimited phone internet and texting once my husband decided to order it everything changed we went from $90 for internet and cable $130 because they forgot to add the fees and taxes even though they said it included that. Then the same thing with the phone line the 45 didn't include unlimited internet only 1 GB of Internet a month total plus they wanted to add fees and taxes even though we were told that was added in to begin with. Once they sent out all the equipment they tried to send us a bill that was $65.99 for cable and 49.99 for the internet plus fees and taxes they jacked our cable price up over $20 for no reason at all so we canceled it but we kept the phone service because they said it was going to be the same well I got my phone in today and it was a generic Galaxy I asked for an S10 Plus because they were charging over market value for the s20 or S21 they sent me the generic version of a galaxy after I told them point-blank I didn't want it so they have us on the phone all day today for the internet the cable and then the guy had us on the phone for two and a half hours for cell service. Once he transfers us to a different part to get my phone and to get everything done right and to get it sent they tell us they don't have that phone anymore they want us to spend 2 times as much for the new ones well I'd rather go buy it for cash money then then pay monthly and then get finance charges. So once we started getting irritated with him and told him just shut up we don't want you to say another word to us just cancel the service we've been on the phone with you guys all day we don't want to talk to you anymore we don't want any of your explanations just shut the hell up and do yourjob our representatives decided to hang up on us that way Spectrum can keep charging us for every second we have that phone they even tried to charge us tax and fees for a wrong phone. We even tried to call them back and they hung up on us again and my husband didn't say anything other than we wanted to cancel the service it wasn't mean he wasn't rude he didn't raise his voice he was calm cool and collected and they still hung up on him again. With everything I've had to say all I can say is spectrum is still Comcast they still suck and their representatives are they worst most horrible people I've ever had to deal with. Shop at...

This company basically called me a liar. There was a voluntary disconnect that was not authorized by me or my fiance. Only found that out after we went to do a change of address when we moved and they told us our account was no longer active due to voluntary disconnect THT NEITHER OF US DID. So i had to create a new account. Then more shady stuff happened after that and so I was closing my account with spectrum which they then told me i was not an authorized user when i was the one who made the account UNDER MY NAME. They did not put it under my name. they put it under my fiances name instead when HE was supposed to be the authorized user and me as the account holder. He has been overseas during all of this and cannot call or make decisions but i can since i was authorized at the time on the old account. Well now that im not authorized on this new account, i had to speak to a supervisor who initially went ahead and deactivated the account for me and waived all rendering fees due to all the issues because there was more than just that. But this post is long enough lol Anyway I just got a call saying i still owed for my cable bill at the old address and when i explained everything, all of a sudden its showing a normal transfer for change of address on the day that i initially called to do so, but was then told it was disconnected and i had to make a new one. Well he said it only shows a transfer for change of address with the same account number and said the new account im talking about does not exist. There were also no notes logged or names of the supervisor i spoke to. Amongst other things he said he was not seeing. Mighty funny how he could see the days i called and could see i did in fact speak to someone. But there were no notes? no names? and all of a sudden my old account is shownig it wasnt disconnected and was showing still active at the time of the transfer?? Like i wasnt told there was a voluntary disconnect! My mother in law was sitting beside me when I had to make the new account!! Then he started threatening my fiances credit saying its going to go to collections and hurt his credit if he doesnt pay it. and that "IF WHAT IM SAYING WAS TRUE" then there would be notes logged. I told him it sounded to me something was tweaked and changed to cover themselves for the screw up. I was so mad i was shaking! Never again! I...