Wheel & Tire Exchange — Local services in Charlotte

I'm so excited to write this review because of how much I love this place, and specifically Zay, who KILLS IT.

I have an old LX470 that I want to go overlanding with - and, well, I love cars but I'm not technically great with them. I brought a video in of a vehicle that I wanted to copy. Zay did the research, knew exactly which tires, what size, what height, what lift I needed.

First and foremost, the tires were cheaper than what I could get on Amazon, which told me right away this place is not trying to swindle anyone. There was a ton of research needed to get the right parts for the lift on my vehicle. I knew it was going to be a hefty price tag to do everything I wanted, but - it's my passion project and have been waiting for this upgrade on my SUV for awhile.

I left my SUV with them while I had a pre-planned trip to Utah and they kept in touch with my while I was there, updating me on progress. They knew my car had a hydraulic lift system (even the older Lexus SUVs do) so technically I can manually lift my car up and lower it. BUT...and, they found this out on my behalf - the car automatically lowers when it hits 60mph.

Instead of going with the aftermarket lift - they found a way to re-wire the hydraulic system so that it would stay lifted 60+mph. They saved me well over $2k not going with the original lift that I signed off on which was super expensive for my vehicle.

Can't speak highly enough of this...

I WANT TO START BY SAYING THAT THIS IS THE BEST WHEEL AND TIRE SHOP THAT I HAVE EVER BEEN TO. THE PEOPLE THAT WORK IN THIS SHOP ARE ALL VERY PROFESSIONAL AND KNOW WHAT THEY ARE TALKING ABOUT. JEREMY, THE OWNER, WAS THE MAN I DEALT WITH AND WILL AND CONTINUE TO DO SO IN THE FUTURE. HE WENT OUT OF HIS WAY TO FIND ME A SET OF VOSSEN WHEELS THAT ARE NOT MADE ANYMORE AND ALSO WORKED WITH ME IN PAYING FOR THEM AS WELL. AFTER THE DAY CAME TO HAVE THEM PUT ON, THE TIRES, I THOUGHT WOULD WORK WERE NOT REALLY GOING TO AND POINT BLANK HE TOLD ME THAT HE WAS NOT GOING TO PUT THEM ON KNOWING THAT THEY WOULD RUB AND CAUSE TROUBLE WITH MY CAR. AFTER WORKING WITH ME ON A WHOLE NEW SET OF TIRES THAT WOULD BE CORRECT AND NOT RUB, WHEN HE WHEELED AROUND FRONT, COULD NOT HAVE BEEN HAPPIER WITH THE LOOK. MY HAT HIS OFF TO HIM AND HIS STAFF, HE REALLY CARES ABOUT HIS CUSTOMERS AND WENT OVER AND ABOVE FOR ME SEVERAL TIMES AND I AM SO GLAD HE DID. HIS PRICES ON WHEELS AND TIRES WOULD BE HARD PRESS TO BEAT ANYWHERE STORE FRONT OR INTERNET. I DO NOT GIVE REVIEWS BUT IT WAS THE LEAST I COULD DO FOR THE WHEEL AND TIRE...

Update 8/11/2025: Had a flat tire and called ahead to see if they could help me either repair or replace the tire. Caleb answered my call and he really out did himself. So kind and professional. Luckily enough for me it was repairable. Was in and out under an hour. I love this place. Super grateful for all they have done. Shoutout to Caleb and Greg for the best manners and servive.

After researching multiple tires shops in the area, I found this one with a numerous amount of great reviews. I went in the next morning when they opened to be greeted and helped by one of their best employees, Greg. I am so thankful to have met him that day. He took the time to look at my tires to quickly asset that I needed new tires instead of just a balance. I have had my tires for 5 1/2 years so he was right. They we're cracked and dry causing my wheel to shake going about 45mph. They took care of it within a couple hours and gave me an inexpensive price at that. I will absolutely recommend Wheel & Tire Exchange to anyone who needs a tire service. Driving smooth and safe once again. Big thank you to Greg and the...