University of Virginia Human Resources — Local services in Charlottesville

It used to be that UVA HR provided a service to employees. People used to answer the phone, address issues, answer questions. The last few years, UVA HR staff appear to believe they are doing people a favor by responding (only on email), and in my experience the responses have been unapologetically sluggish and even unfriendly. It seems like staffing in an issue, resulting both in loss of quantity and quality of response. Do you have an urgent request, like an ed benefit request? You will be told to wait in line patiently for 90 days (!) until they process the 'hundreds' of requests they get every, single, day. Really folks? Hundreds? Here is the thing. There is no way you are dealing with hundreds of new ones every single day. If you have hundreds on your queue, something is not right. Get more staff! And please understand you are in the employee service not the other way round. We don't owe you favors for taking care of us, and we are not entitled if we make a request deserving a...

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