Reusch Jewelers — Local services in Cheboygan

I will never come back here. I came in to get a few pieces cleaned because I have very hard water and the rust is yellowing a couple of my diamonds and white Sapphires and the red headed woman claimed you flat out cannot put sterling silver into an ultrasonic cleaner (well everything on the internet says that's a lie and the ultrasonic cleaner I just bought says that's a lie) and then very loudly exclaimed that my large Ruby ring was a fake Ruby, and it was glass while there were at least 4 other customers in the store WITHOUT even looking at it. Why did she think that it was fake? Because it's set in sterling silver and "they would NEVER set a such precious gem in silver 🥴"... Lady I have a literal diamond ring set in sterling silver. I have Alexandrites set in sterling silver, and Alexandrite is the rarest stone in existence. If you walk 30 feet from her desk, on the shelves on the wall, they, themselves are selling a ring with four white Topaz and one red Ruby SET IN STERLING SILVER. Is that ruby glass too? I thought REALLY hard about carrying it over to her and asking if it was fake, since mine HAD TO BE glass but decided to just leave and never come back. She told my husband about my engagement ring needing two different repairs that Hogan's said it didn't need before, as well. I wanted to get a second white gold and diamond ring cleaned today but "couldn't" because because the prongs were "too worn down" to pop it in the ultrasonic cleaner... I'll take it for a second opinion and get it repaired there. Literally go...

First time I went to this store, I asked them to clean and just look at the engagement and wedding band set. Which they cleaned the rings for free (awesome) and then proceeded to tell me that the prongs were really loose and needed a re dip right away. I stuck with my gut and waited and took them to Hogans in Gaylord and the actual jeweller said whoever told me about the prongs were very wrong and actually showed me through a microscope thing that the pieces...

Staff is very kind and helpful. Great place to shop. Lots of beautiful things and best of all they have vintage estate pieces that are AMAZING if you love vintage as I do. I broke my chain which I've had a few years from my husband (who passed unexpectedly in September) and was heart broken. They took it to their jeweler in Traverse City and had it repaired quickly. Now I'm able to wear my pendant again. Thank you to...