Citrine Creative Beauty Co. — Local services in Cherry Valley Township

The first time I came in I got a gel builder on my nails by Karla, she did a great job! I booked for another date that I needed to reschedule due to me being in between jobs, as for the other times of having to reschedule again as well. I’m in the service industry so I know how hard it is when clients do this but I did it with plenty of time in advance, as stated on their policy that if you cancel/reschedule less than 72 hours they would charge you 70% of the service which I totally respected that. This past Friday I had an appointment and had to reschedule for personal reasons but due to her schedule the soonest I could come back was like two weeks later so I set it for that date and was declined because of “how many times” I rescheduled. No where in the policy does it say you can’t reschedule the appointment a certain amount of times. I apologized and said that I will take back my appointment because I felt terrible, she declined so I asked if I could send money for the troubles because I get it, it’s a money thing that’s why I offered and got no response. Fast forward to yesterday I received a text message saying I had an appointment at 12:00pm for today and I thought to myself “oh maybe she re considered because of the situation I’m going through” so I drive the 35min there and tell them I have a 12:00pm appointment so I take a seat and wait to then be told they scheduled and texted the “wrong Abby”. How frustrating is that! I drove 35min for this appointment and when I asked if I could see someone else I was told that they can’t take me anymore just because I rescheduled! If this is your policy it should be listed. I have never had this problem with any salon before and for myself if my clients cancel because of financial reasons, emergency, etc. I don’t ban them as my client because stuff happens that we can’t control. I feel like I should have gotten reached out to with a warning or a message asking the reason behind the rescheduling. Money is hard for a lot of people right now so it’s frustrating on both ends but I believe this could have handled...

I hate that I have to give this rating, but my nails look so bad! I was browsing through Instagram and came across this salon, saw that they could work with my small nails and booked an appointment to get a biab overlay and noted my cuticles needed help. While the nail technician was super nice, I expressed my concerns to her about how my nails were looking rough and she said it was the nail polish, I completely understand whatever it was but my nails are bumpy and patchy and my cuticles are even...

I went to see Gaby after a terrible experience at changes salon, I got a very botched haircut and Gaby saved my hair and fixed every mistake the other stylist made. Not only is she a hair goddess but she is super sweet. The whole team at citrine is great, they take their time with you to give you the very best service. I have been seeing Karla for years and she never...