Big Y — Local services in Cheshire

I am a customer of yours in your Cheshire location and I usually don't do this but I felt I should let someone know how disappointed I was in the service I received from your store in my town. I found my items with relative ease, the guys in the store stocking shelves and otherwise were more than helpful to help me find what I couldn't. For the most part I like your store, selection and prices. But everything went awry when I get to the checkout process. This really nice cashier Dillon was struggling a bit with the register as it was running a little slow that day. The people in front of me had to wait for the register to "catch up" so he could finish ringing them out. So it was my turn and Dillon was ringing me up and had a couple small issues with pricing, My Big Y card not going through etc.... But none of this was the issue. The issue was a supervisor named Dominique. Her attitude was terrible towards Dillon like he was bothering her to take care of a customer. He asked for a supervisors override and she yelled the supervisor number from across the store from the courtesy desk to his register in the 4th aisle. He tried countless times to input the number to no avail. Finally he asked her to come over and help. I have never seen so much attitude from a supervisor to a employee before. Total disdain and malice in front of a customer berating Dillon who can't be more than 18 years old. She tops it off with I am not in charge anymore, this person is. If this grocery store is supposed to have a family feel, this is no family I want to part of. She was more interested in talking and laughing with her girlfriends than helping an employee and more importantly a customer.. Very...

There are really good things about this Big Y: it's clean, it has good prepared food if you need that, a good floral section, and a fairly wide selection of organic foods. However, I'm really frustrated with its selection of other items. The produce seems limited and not always the freshest. And this was before Covid. Shelves, since Covid, are not restocked in a timely way--though there seems to be enough staff walking around, and I know other grocery stores outside of town do not have this restocking problem. Even before Covid, I'd ask for something that is not an uncommon item (like Black-eyed peas, or Irish Breakfast tea), and the staff would just shrug at me and say "Yea, we don't carry that." For a big store, there is not enough of a selection, and I don't want to buy the store brand, which takes up a lot of room on the shelves.The staff is fine, but fairly indifferent to customers, and its constantly changing. It is a pale comparison to the Everybody's Grocery, where if I asked for something in particular, they would at least try to stock it, and where the shopping experience was generally friendly because I saw the same people every time I came in. It really was a hometown grocery store. I've been doing most of my shopping elsewhere because at least I can get what I want, even if the experience is...

I live so near Big Y I can hear the trucks unloading throughout the night, yet I don't feel any particular allegiance to make purchases there mostly because of one incident. One of my kids applied for a job there and the assistant manager was way out of line in her questions, asking about stuff that had nothing to do with working in a grocery store. Also, I totally agree with the person that said the staff needs to be trained in bagging. It is a rarity to come home with bags that have the heavy stuff on the bottom and light on top, or the items that need refrigeration be in a separate plastic bag. Other than those two negative comments, Big Y has good stock and generally the staff is friendly. The pricing could be easier without fussing with the gold coins, but some people enjoy that type of marketing I suppose. I'm not...