Menards — Local services in Chesterfield Township

Menards doesnt Warranty its product from the get go or work with its customers to solve problems! Very very bad.

Background info - I have a builders license and run my contractor business A-Z type of work. 16yrs experience! Installed about 12 steel roofs and 25 steel siding jobs over the years. This roof was for myself not a customer. I'm looking to move in the near future to kimball township about 40 miles away from my current location, so its 80 miles round trip for me. Needed a roof to cover my recently purchased expensive machinery w/ attachments that was due in early October. The machinery is to install the road, and my temporary structure was to cover and protect my machinery from animals/weather.

Job site location- Theres no road to the site location and no access from the main road due to multiple streams of water. This is a 20 acre lot, with a big wetland zone near the front and hills in the back. This also has multiple streams coming together. So the terrain is wooded lot, lots of mud, through multiple streams, and up and down hills. Its 1500' to the site location from main road, 3000' for just 1 round trip.I did carve a 15' wide trail to the location. It is impossible to drive any vehicle onto the property.

Purchased from port Huron location- Purchased a special order speckled steel roof, matching cap, and paid extra money for the self tapping matching speckled screws around the month of july. I gave the guys at the pro desk all the info required for a 15'*30' roof 5 pitched. Told it would be 4-6 weeks. Didn't come on time, was closer to October when I got it. Takes 45 trips to get just the roof materials and tools only to the site, that's 26 miles of walking just the materials/tools in very rugged terrain. Not including building materials. Well I was in a hurry to beat winter cause the week coming up was supposed to drop and get snow. So I started installing fast.

Issue #1 - As I was grabbing the panels I noticed a few had deep scratches/gouges. 5 sheets in total. Figured they had touch up paint to match so I kept moving. 15' wide trail I cut, so no it's not from trees/bushes.

Issue #2 - The matching self- tapping screws wouldn't tap period. They would just spin and spin. Had to go buy 3 special drill bits and star all the holes. Then to boot I'm looking at the screws paint job and most had like 1 speckle and did not blend in with roof.

Issue#3 - I was told and reassured by the guys at the pro desk I had enough roof cap. Was short 6".

Well I went to my local store in Baltimore to see what menards could do for me. They shrugged thier shoulders and told me to pull the roof and they would replace it or I could buy the extra cap and touch up paint out of my own pocket. I was furious and thought the warranty should cover the touch up paint and that menards should put out the money for the extra cap needed for all the issues. I waited 3 hours to talk to a manager and got the finger.

This isn't the only job where Menards failed to back the expensive garbage they sold me or other clients, but it will certainly be the last big job they will get from me. Thier warranty is as good as Toilet Paper. Assume there is none, they have nothing but excuses. Cost me more time and money then it's worth. And what really erks me off the most is the pros dont know what the hell the are selling. I ask numerous questions and they can only read what's on thier site. If it's not there there, then they just look at each other shrug...

Do not shop at the store on Hall Rd! I'll keep this short: Spoke with sales person and wanted to order 3 doors, reviewed sizes and swing options with him.

Made other large purchases and did not notice he only wrote up 2 doors.

FYI: Doors not in stock come from Wisconsin and take one week to be sent to store. Prepaid the $99.00 charge for delivery fee. One week later, expecting 3 doors, only one door was sent to store and was told the other door would take another week.

Wait, knowing I ordered 3 doors, I said what do you mean the other door will be delayed? Because of original door order mix-up, and now the delay (of what I'll refer to has the 3rd door) I decided to purchase a door off floor and had them both delivered the next day.

Gets better: The door ordered (not the one off the floor) came in damaged and was delivered as such. Brick mold was broken in half and nailed through the frame, not into the frame.

I inquired about delivery charge on delayed door (aka 3rd door) and was informed I would be responsible for another $99.00. The very next day after delivery and my discussion with Rob the manager, the 3rd door came in. Instead of paying another $99.00 fees, I made a special trip from Armada, to pick up the door, only to discover door was delivered in reverse and also damaged. Where is their quality control!!!

I spoke with a woman named Rachel regarding the damaged door delivered and she suggested I come and pick up a piece of brick mold and fix the door myself. I informed her I don't have the tools and time to fix their mistake and wanted a new door. She asked me to email her pictures to confirm damage. After confirmation of her receiving pictures and getting authorization to re-order door, I was told by Rachel she would order new door and it would take another week. Guess what, Rachel never ordered replacement door. I only found this out 5 days later after speaking to Rob the department manager. Now I'm delayed another week due to Rachel's ineptness.

I was curious and made a follow up call with Rachel as to why she didn't order replacement door. Rachel could care less about her mishandling my situation. More alarming, I asked her if she had a conversation with Sara, the Operations Manager, and her reply was a NO.

After several conversations and sharing my sharing my experiences (along the way) with Sara, she took a nonchalant approach and was and still is unwilling to work with me. Despite the mix-up in original order, damaged doors delivered, my time to make a special trip to pick up a door, only to learn it was also damaged, misstep in delivery, inept staff or willing to expedite re-order, Sara has done nothing (even speaking with staff regarding the mishandling of my situation). Another measure, Sara has never made a follow up call to me to provide a status update.

Question? Aren't managers are suppose to lead by example?

My mistake, I should have worked with Home Depot. They have a far superior company policy when resolving mistakes on their part. Their Customer satisfaction is NUMBER ONE! If you're asking why I didn't go to Home Depot, it was purely location. I won't make that mistake again!

Their slogan, You save big money at Menards Should be, You save big money at Menards, But don't count on...

My experience at Menards tonight was by far the worst customer service I've ever had . The associates, Rob and Stephen wasted an hour and half of our time tonight, When we ask Rob about an item, he first says it's available then when we ask to purchase, it's suddenly not available so we ended up buying anotheritem at twice the cost. We then asked Rob where we could find dogear fencing. His reply was "outside," and we went out and nothing but shingles, we came back in and asked again where can we find dogear fencing wood he then pointed to another door and said, "out the door to the right", followed what he said and yet again item was not found. We finally found a gentleman sweeping outside and asked him where these pieces of wood were, and he actually walked us outside and showed us where they were. Finally checked out and paid, drove around to the pick area to get the item from the yard and lady at the gate said to wait by the orange awning area and someone would come to us, 18 mins later... no one came. Drove back to the gate and told the lady that no one came. She apologized and said I'll radio them again. After a few minutes at the orange awning, Rob comes out and says, "What do you need?" I said to pick up the items I paid for, his reply, " they are inside on your left." Mind you, I don't work at Menards, and they are closed at this point, and he's directing me into a big warehouse to find some composite boards. I asked for his name and to see the store manager. At first, Rob insisted on knowing why I wanted to speak to the manager, I said I just want to speak to him please. Stephen comes out, and I explained the entire scenario up to this point and how Rob did not provide good direction or service, Stephen's only response was, " I'm sorry." So I asked Stephen where do I get my items in this big lumber yard, his response "drive into this building and someone is waiting for you on the left side to get your items". Guess what, I drove in, and not a single person was there. Again, I don't know where these boards are, so I drove back out, gave him my receipt, and asked for a refund. Again, a waste of my time and my sons time for items for a project he was excited to work on,...