Macomb Powersports — Local services in Chesterfield Township

I recently had the pleasure of purchasing my dream motorcycle from Bob at Macomb Powersports, and I must say that the entire experience was nothing short of exceptional. From the moment I walked into the dealership to the moment I rode off on my new bike, Bob's professionalism, knowledge, and outstanding customer service made my purchase journey smooth and enjoyable.

Expertise and Guidance: Bob's extensive knowledge and passion for motorcycles were evident from the start. He took the time to understand my preferences and requirements, ensuring that I found the perfect motorcycle for my needs. Bob's expertise in the industry was truly impressive; he was able to answer all my questions, provide valuable insights, and offer sound advice throughout the entire process. It was clear that he genuinely cared about helping me make an informed decision and find the motorcycle of my dreams.

Transparent and Honest: One of the aspects that I truly appreciated about Bob was his honesty and transparency. He provided me with all the necessary information about the motorcycle, including its history, specifications, and any relevant details. I never felt pressured or rushed into making a decision, and Bob's straightforward approach gave me confidence in my choice. It was refreshing to work with a dealer who valued transparency and integrity as much as Bob did.

Exceptional Customer Service: Bob's dedication to delivering exceptional customer service was evident in every interaction I had with him. He went above and beyond to ensure that all my concerns were addressed, and he took the time to explain every step from purchasing process till personally delivering vehicle at my home . Bob's friendly demeanor, patience, and willingness to assist made me feel valued as a customer. Even after the purchase, he made himself available to answer any post-sales queries and provide assistance whenever needed. It is clear that Bob genuinely cares about his customers' satisfaction and strives to build long-term relationships.

Smooth Transaction and Follow-up: The entire purchasing process was seamless, thanks to team's efficient handling of all the paperwork and administrative tasks. They guided me through the necessary documentation, ensuring that everything was completed accurately and promptly.

Conclusion: My experience with Bob at Macomb Powersports was truly exceptional, and I cannot recommend him highly enough. His expertise, honesty, and outstanding customer service exceeded my expectations and made my dream motorcycle purchase a memorable and enjoyable experience. If you're in the market for a motorcycle and want a dealer who genuinely cares about your needs, I strongly suggest visiting Macomb Powersports and seeking out Bob. I am confident that, like me, you will be thrilled with the level of service and expertise...

I put $100 down on a brand new 2023 Honda Rebel 1100 Manual on July 8th. I was told that it would be delivered by July 28th, and when it wasn't, I called to ask. At this point the delivery is late but no big deal, there is plenty of time to ride. However, when I called I was told that it would be another 2 weeks, fast forward, it is now September 12th and I still don't have the bike. I just received a call and a text that says it will be in by the end of the week or next week. They fully expect me to pay full summer pricing for a bike that is being delivered in Fall and when I told them I wasn't happy and wouldn't be paying full summer price, all I got was a "Ok" from the texter, Calvin Nurmikko. When I proceeded to ask if they would be willing to compensate, I was told the Manager offered to knock off $500 which we all know is hardly much at all when you're spending $15,000 - $20,000. Poor service poor customer service. People spend a lot of money on these machines, and I had a long list of parts I was willing to overpay to have them install for me. I'm taken aback by the lack of willingness to offer an appropriate discount or some sort of compensation. Although I know my business, or lack thereof, won't drive this company out of business, I'll still be glad to take my hard earned money somewhere else and actually get a Fall/Winter price. Side note, the Honda Rebels are known to sell at MSRP, I have even heard testimony of some dealers going below MSRP, no excuses for the lack of willingness to barter for a happy customer.

Edit as a reply to the managers attempt to save face saying "We tried reaching out to you multiple times but were unable to" You did get ahold of me, and you weren't willing to make it right the first time, hoping that I would accept your horrible $500 off of a $15,000-$20,000 total price tag at the end of a riding season, if you tried to make it right the first time instead of being greedy and selfish then maybe we could have worked out a deal but you tried to swindle me with your $500 off offer and I wasn't biting, THEN you wanted to try to talk more, this ain't a bargain shop, do I look like Gibralter Trade Center to you? Try being a professional instead of greedy and selfish salesman, you don' give people dates and miss them, 3, 4, 5 times, be at the end of the season, and then only offer $500 off of almost $20,000. Be better, do better. It's really unfortunate because I really liked Macomb Powersports but this bad taste has tainted your...

I purchased a pair of motorcycle gloves but realized they were the wrong size. I wore them for about 10–15 minutes, and my fingers started going numb while my hands felt like they were falling asleep. Once I took them off, I saw they were too small and didn’t fit right—I have wider hands but shorter fingers. I went back to the store within their 25-day exchange policy, expecting to swap them for a different size or get store credit. However, the manager said they couldn’t process the exchange because the vendor recently changed their rules and the manager couldn’t override the policy, even though I would’ve accepted any resolution (store credit, exchange, etc.). The manager didn’t even come out to speak with me—they just relayed the message through a very polite sales associate. Moving forward, if returns aren’t allowed for certain vendors, the store should clearly state that on receipts (e.g., ‘No returns/exchanges on [Vendor] items’). That way, customers know before buying. So, if you’re shopping at Macomb Powersports, double-check the return policy—especially for Aero-Flo gloves. If they don’t fit, you might be stuck with them. Hope this helps others avoid the same issue!

If a rider’s hands are falling asleep and their fingers are going numb, that’s a safety concern—regardless of whether the gloves were worn for 5, 10, or 20 minutes. The issue isn’t about the cost; it’s about how the situation is handled. A manager should consider the potential risks before making a...