Jumpin Jack's Family Fun Center — Local services in Cheyenne

We went for our 1st time on Halloween when they had stated on Facebook that there would be a Trick or Treat and OPEN BOUNCE. We really enjoyed getting the opportunity to check the place out without having to pay, and had a lot of fun, we were excited to go back. So when Xmas rolled around, and they again posted there would be an OPEN BOUNCE, along with pictures w/ Santa, we made it a point to go! They had me check in and enter my personal info into the computer on the front desk, then when I was done, the 2 or 3 employees at the desk said nothing further. I scanned the place, looking for somewhere to sit, but there was nowhere. They had 2 bday parties going on, and it was madness in there. Went to the bathroom, came out and 1 seat had opened so we grabbed it quickly. About 10 minutes later, my 2 yr old son was just getting comfortable in the chaotic environment, had taken shoes off and started to venture away without me finally, an employee came over and asked if I'd checked in. I said yes, he asked if I'd paid. I said no, it said on your Facebook post that this was an open bounce. He kind of laughed and shook his head and said, "No, it didn't say that", grinning at me like he thought I was an idiot. I told him we didn't have any money right now, he said "I'm sorry" and shrugged, then stood there as I got our things together. To make matters worse, my son did NOT want to leave by this point, so he was kicking and screaming as I carried him out. I bent down to the floor and set my favorite water bottle that cost me a pretty penny down directly next to me to finish getting his coat and shoes on, and within 10 seconds, it was gone. Someone had grabbed it, and everyone in the surrounding area was looking away, avoiding looking at me! I know the water bottle was not JJs fault, but the whole situation would have been a lot different had they not falsely advertised an "OPEN BOUNCE". Merry Christmas...probably won't be seeing us there again, or any of my friends and acquaintances that also went thinking it was...

So, it's 9/8/19, and this is the first time i've had the chance to actually write down my review of this place. First off, in response to the owners comment: We were there on July 31. You didn't see record of it because my wife Heather did the waivers.

We were in the middle of a 10 day road trip, in route to Denver, and stopped in the Cheyenne area to let the kids get out and have some fun. Jumpin Jack's Family Fun Center came up as the closest to the freeway, so that's where we went first. I would have given this place a negative 5 stars if I could! The reason is, there was such an overwhelming amount of gasoline and exhaust fumes inside this place that my wife and I both ended up with a headache within 5 minutes. we immediately grabbed our kids and got the heck...

My family has been going here for a couple of years now and, while we want to love it, I don't think we'll be going back any time soon. The place seems in disrepair with items and toys that used to be on the floor for kids to play with more stored haphazardly in corners or on top of the bathroom. Every time we go there they have less inflatables and our daughters favorite one, the little 3 and under one, is now gone as well. Now the only thing she can really enjoy is the ball pit, which I have serious reservations about it's cleanliness. Honestly, we used to love coming here but have watched it go down hill over the last few years and can't really...