Homecoming at the Preserve — Local services in Chino

After I tried to address mutable issues with this complex the corporate office suggested I not renew my lease that I just move. So I did, my move out date was 28 Feb 18 and my appointment was 4:30. I waited around to 6 pm and no one showed at the house. I called the next day and they said come in I informed them I had no keys they were locked in the house because my move out date was 28 Feb 18 and no one showed to clears me. I asked for a pre walk through witch was not conducted the individual just came by and suggested I do some touch up painting. I requested work order for the touch up paint and I use the paint that was provided to me. The apartment complex provided me the wrong color. I spent more than two days cleaning that house I cleaned it better than when I had moved in because when I moved in there was grease on the ceiling gunk on the showers rest in the showers and dust everywhere. When I moved in I took photos of all the damage and sent them to the office my email was acknowledged. Yet here I am at move out and I received a bill from the corporation trying to charge me for everything. According to San Bernardino County a corporation has 21 days to provide me a written notice or return my security deposit both of which did not happen. I didn’t even receive an email copy until I contacted the office and told them they had surpassed their 21 day mark. I’ve spoken to other residents that have moved out of this community and the two did not receive There security deposit or written notice within the 21 day requirement. With the corporation does is the pre-stamped update the letters but they do not mail them out in time to give the appearance that that they are meeting the 21 day mark. Before you move and take a look at my finalize statement with all the charges that this company is trying to charge me. I’ve attached it so you can see. I’ve also attached the photos that I took at time of move in. Also do to my job I move about every two years I have never revived a charge from any previous apartment at move out. This corporation has a habit of trying to keep everyone security deposit with fraudulent charges. Moved into the complex last February and signed a one year lease. When I signed my lease they failed to mention that they were planning a large construction project in the back of the complex with working on Saturdays as well. So outside I get to listen to large trucks drive up and down the road. On top of this my apartment constantly smells like feces. The smell is so bad I cannot open my windows, it comes from the corn field next to the apartment complex. The farmer fertilizes the field twice a day. I grew up near dairy farm and I didn't spell nearly as bad as the fertilizer smells. The smell is so potent it makes me nauseous. This is supposed to be luxury community, however there is constant piles of dog feces throughout the complex, especially the little park near my house. One day there was 11 piles of dog feces.in the park. When I bring these issues up to the management along with the issues of individuals driving in the exit gates I feel like the complaints are dismissed. Since day one of me moving into the complex my oven has not worked correctly, it randomly turns off, usually in the middle of me backing. The maintenance guys are very friendly and try to be helpful but, they have been in around six times to fix my oven and its still does not work. When I asked why it has not been replaced they tell me they replace the motherboard witch is like having a new oven. This did not correct the issue. If you search the comparable in the neighborhood this complex charges well over the going rate. This might be acceptable if they actually provided a luxury community environment however they do not. I called corporate to ask how they determine what the fair market value is they told me rent increases are not negotiable and that maybe it was just time for me...

Sad to say I have left this establishment with extreme disappointment and regret. It's unfortunate, but I have to write this review so others are aware of the lack of service and communication reflecting Lewis Management properties.

We paid online for our first month's rent and the payment posted. Later we receive a letter on our door stating a late rent charge of $75. After a week run-around with the staff, they refused to waive the $75 charge when THEIR system never advised us of any issues regarding rent payment. Chris did not apologize or take accountability on behalf of their system, yet finally waived the minuscule $75 charge as a "one-time courtesy." Other tenants came across the same issue, and the online payment system was later updated. But due to my now-paranoia, I dropped my rent off in the form of a check, physically, to the leasing department each month.

Fast forward to moving out. I submitted a 30-day early termination with less than two months left on my lease. The leasing department agreed they would contact me if they found someone within the 30 days to occupy. If not, I would have finished up my lease rather than pay an additional one month's rent as a penalty for early termination.

I called in 4/2 to follow-up and they said I was scheduled to move out 4/7. There was no time to make any arrangements to prepare for the move-out, yet I was able to comply. Mind you I had to take two days off work.

During the pre-inspection, I signed off on charges for carpet replacement, repainting of the entire walls [due to a few paintings nailed into the wall], and cleaning. A few weeks after move-out I receive a letter with a $1763.75 charge for replacement of floor planks. Upon request, they sent me photos of scratches that were only at the entryway and entrance to the balcony. Without prior notice or us being present to oversee the scratches in their claim, they replaced the wooden planks within the entire unit using our deposit. Another run-around and they refuse to take accountability in regards to not notifying us prior to such work being done using our money. A final inspection would have been enough to make it a fair standing charge. We offered to pay a majority, yet they stood behind the full charge.

The scratches were something we or the pre-inspector never noticed. They used our deposit to model a brand new apartment unit for the new tenants. We should have been notified and it's unjust to completely take advantage of people. Apparently, after reading a few reviews, I'm not the only one who has dealt with this. Please document EVERYTHING with photos, screenshots, recordings, whatever it takes to prevent LMC's staff from abusing their power. This is by far the worst way to run a business, treating tenants as just a number. The service is non-existent.

Be aware that they will keep a majority of your deposit if not all. There are numerous reviews to prove it.

Our pro-rated charges after move-out came out to $2180.79.

OTHER CONS: They charge to do a DNA testing for your dog, claiming they test dog poop if it's not picked up. This is a lie. There were feces everywhere. $800 deposit per dog + $40/month.

The utilities continue to increase without prior explanation or notice. One reason our neighbor moved out.

Parking is heavily restricted and re-enforced. They tow cars and streets parked outside are broken into. One tenant's car was actually stolen.

Stolen packages and criminal activity is a constant issue. There are no security cameras present.

Although the exterior of the apartment is appealing, I vow to never support another Lewis Management Corp property ever again. Businesses that do not service their customers do not deserve to be...

In very deeply disappointed in this situation im going to throughly explain first of all , my family threw me a birthday party at the pool area my uncle's who work very hard and always pay the rent on time were BBQ and grilling cobobs were minding our business when a nosey white older women was watching us from outside the gate then she brings herself in side to then disturb our family get together with her negative energy and disrespectful mouth ....mind you were celebrating a birthday and to have a neighbor harass my family like that is completely unacceptable!! She said no dogs in pool area our grandmother has a service dog which is none of her business. We don't have to show anyone our paper work that's completely illegal and not very neighborly of her . Now there was some exchange of words and that women should of been kicked out evicted even because im sure this is not gonna be the last time she feels entitled to disrespect her neighbors like that !!she was very aggressive my uncles asked her to leave politely numerous times and she was making a scene. Now if this isn't already nuts I don't know what is .my uncle contacted you guys in the morning to make sure you heard our side of the story and you guys refused to hear both sides and to let another neighbor do all that is absurd and you guys are allowing this behavior to happen .im very disgusted with this situation. My uncle works day in and day out as a truck driver on the road days at a time to provide a home for my elderly grandmother and he barley gets to enjoy the pool or even having a BBQ its not fair its not right you guys gave my uncle a notice for eviction because of that rude white lady who im sure knows someone in the office which is why she feels she can go talk to people however she wants and the amount of money my uncle pays to live in a place that treated us so poorly in this whole situation its very inhumane of you guys now my elderly grandmother has no where to go and my uncle is gonna sleep in his disel truck . I highly DO NOT RECOMMEND RENTING HERE !!!!!! ITS NOT WORTH THE RENT TO LIVE WITH THAT KAREN NEIGHBOR!!ALSO WE COULD SUE BECAUSE SHES A SERVICE ANIMAL !!!!! ALL THE WAY AROUND DISSATISFIED WITH THE WAY WE WERE TREATED AND THROWN TO THE CURB AS IF WE DIDNT PAY RENT ON TIME EVERYMONTH AND U GUYS CHOSE TO SIDE WITH THE VERY AGGRESSIVE RUDE WHITE WOMAN! WITHOUT HEARING OUR SIDE! didn't no the pool policy that you guys left in peace and when the office attended came back there was only 3 of your guest in the pool no one else was swimming that was a lie .Also today as we were moving our stuff out that lady came to sit in her car watch us move our stuff she came by our garage in her car and laughing and taking pictures of us this is ridiculous she thinks this is a laughing matter this is someone's home . Our home . This was beyond a weird experience and we never complained of all the chaotic neighbors.

-- we were literally having a party there's no excuse for our neighbors to behave like that in front of family and guests that's just embarrassing , minding our business and were the ones that get evicted when that women was antagonizing us being nosey and she ruined the birthday party ! You guys did not give us a warning at least like it was not even our fault you should of thrown that obnoxious women out harassing your tenants! You guys could of done much better in handling the situation and then the fact that she came to watch us pack and take pictures of us that's harassment you threw the wrong tenants out were family oriented and we mind our business . That women was very disrespectful and aggressive . You chose to keep her there , when she started the problem...